Customer AI engineer
Customer AI engineer
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
About this role
As a Customer AI Engineer at Writer youll play a critical role in developing and building complex prompts applications and agents to support our most important customers. Youll work closely with our Customer Success team both to determine how best to take the input data we receive from our customers and use it to produce firstrate content using our proprietary Palmyra family of models. Youll also ensure customer content aligns with their style and formatting requirements. Your expertise in Python dataset curation prompt design and linguistics will be crucial to growing and maintaining Writers relationships with its customers.
Youll initially report to our VP of Technical Delivery.
Your responsibilities:
Base Prompt Design and Iteration: Create and optimize base prompts that will be used to supercharge our customers content creation pipelines.
Linguistic Expertise: Utilize your understanding of linguistics to craft search patterns used to enforce customer formatting guidelines in their content.
Prompt Chain Design: Collaborate with the team to design develop and evaluate prompt chains for specific content creation tasks.
Technical scoping: Work with stakeholders in Customer Success and with our customers to scope projects and define best practices for using what you create.
Documentation: Maintain clear and comprehensive documentation of prompt engineering processes and outcomes and share innovative techniques with the team
Crossfunctional Collaboration: Collaborate with engineering team members to integrate your prompt engineering work seamlessly into our product.
Is this you
Bachelors degree or higher in Computer Science Linguistics or a related field
Solid coding proficiency using Python.
Professional experience in prompt design and a deep understanding of linguistic principles.
Expertise working with search patterns for morphology and word patterns.
Proven experience in designing developing and evaluating base prompts.
Knowledge of natural language processing and machine learning concepts is a plus.
Excellent communication and collaboration skills.
Problemsolving mindset and a passion for working on complex challenges.
Attention to detail and the ability to work independently and as part of a team.
#LIHybrid
Benefits & perks (US Fulltime employees)
Generous PTO plus company holidays
Medical dental and vision coverage for you and your family
Paid parental leave for all parents 12 weeks)
Fertility and family planning support
Earlydetection cancer testing through Galleri
Flexible spending account and dependent FSA options
Health savings account for eligible plans with company contribution
Annual worklife stipends for:
Home office setup cell phone internet
Wellness stipend for gym massage/chiropractor personal training etc.
Learning and development stipend
Companywide offsites and team offsites
Competitive compensation company stock options and 401k
Writer is an equalopportunity employer and is committed to diversity. We dont make hiring or employment decisions based on race color religion creed gender national origin age disability veteran status marital status pregnancy sex gender expression or identity sexual orientation citizenship or any other basis protected by applicable local state or federal law. Under the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.
By submitting your application on the application page you acknowledge and agree to Writers Global Candidate Privacy Notice.
Employment Type
Full-Time
