Implementation Manager
Implementation Manager
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Salary Not Disclosed
1 Vacancy
Job Description
About Vori:
Vori is transforming the future of the $1T grocery industry. Vori is a rapidly growing fintech vertical AI startup that provides an integrated operating system POS payment processing and inventory management. We help local and regional grocery businesses thrive and compete against retail giants like Walmart and Amazon. Our mission is to reduce food waste and food insecurity nourishing communities across the country.
About This Role
Vori is seeking a proactive and highly motivated Implementation Manager to work with customers postsale ensuring seamless implementations and longterm satisfaction. Youll be the primary point of contact for new customers guiding them through onboarding and beyond while collaborating crossfunctionally to refine workflows and drive product adoption.
Were looking for someone customerfocused technically adept in hardware and networking and comfortable operating in a fastpaced highgrowth environment. If youre a worldclass project manager who loves food and empowering small businesses join us!
What youll do
Customer Onboarding: Own the postsale experience ensuring smooth transitions addressing blockers and setting up stores for success.
Drive Adoption & Growth: Optimize product usage increase engagement and identify new opportunities for services and features.
Elevate Internal Processes: Improve onboarding workflows contribute to SOPs and collaborate with Product Engineering and Sales.
Advocate for Customers: Translate customer needs into actionable insights to enhance both product and support experiences.
Build a WorldClass Team: Help scale operations and cultivate a strong missiondriven culture.
What were looking for
3 years implementing complex software with SMBs.
Exceptional communication skills with the ability to engage all levels from store associates to executives.
Ability to explain technical concepts in businessfriendly terms.
Experience leading crossfunctional teams to solve customer needs.
Strong analytical and problemsolving skills.
Open to travel to customer sites in some cases 1520 travel)
Nice To Haves
Experience in payments pointofsale vertical SaaS or supply chain tech.
Grocery industry background is a huge plus.
Startup experience or 01 product development.
Proficiency with Figma for visual communication.
What we offer:
Opportunity to work with a worldclass diverse team
Competitive salary & equity with early exercise options.
Hybrid work model (weekly inoffice SF meetup).
Home office stipend personal financial advisor.
Unlimited PTO (minimum 21 days off) & generous parental leave.
Health dental and vision insurance.
Team events and retreats.
Ready to transform the grocery industry Apply now!
Required Experience:
Manager
Employment Type
Full-Time
