IT Help Desk Technician
IT Help Desk Technician
Posted on :
05-04-2025
Employer Active
1 Vacancy
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Job Description
Position Summary: The Help Desk Technician will support efficient operations by providing vital hardware and software support for internal team members. This role reports to the helpdesk Manager and will engage with employees on resolution of critical service issues relating to technology tools ensuring that internal customers can provide effective service to Paraco residential commercial and industrial customers.
Key responsibilities and essential job functions include but are not limited to:
- Responding to incoming service requests from employees.
- Providing first and/or basic second level support via phone chat and email including password resets etc.
- Tracking and documentation of issues including resolution or escalation to systems network or other technology professionals as needed.
- Monitoring and follow up with a goal of achieving issue resolution.
- Inventory management of technology components including computer hardware and software.
- Performing computer system maintenance on desktops notebooks printers mobile and handheld devices.
- Interacting with third party hardware and/or software vendors by initiating and supporting vendor services as necessary; dispatching additional service from vendors if required.
- Performing administrative support:
- for the office and call center desk and soft phones;
- for the mobile phones;
- to our business users for key business applications including ADDs Ravens Great Plains Roadnet My Account Extranet Intranet etc.
- for productivity tools like Active Directory Gmail Outlook Zoom Microsoft Office applications etc.
- for security activities including email spam control email whitelist and blacklist file control etc.
- Other projects and assignments as needed.
Desired skills and experience:
- Pursuing an Associates Degree or Bachelors Degree in Computer Science CIS or related field; OR at least 1 year of technology support in Help Desk Level I or II desktop support or consumerfacing technical support.
- Network A or other support certifications preferred but not required.
- Effective verbal communication skills to speak with vendors and other employees.
- Problem resolution skills: Active listening positive attitude taking ownership and leveraging knowledge.
- Strong interpersonal skills customer focused enthusiastic committed motivated and resourceful.
- Ability to travel to other regional locations to provide handson support as needed.
- A currently valid drivers license with a clean abstract of operating record.
- Position is Tuesday to Saturday with ability to work occasional overtime that will be based upon business needs.
- Tuesday to Saturday 7AM 3:30PM
Tuesday to Saturday 7AM 3:30PM
Required Experience:
IC
Employment Type
Full-Time
Key Skills
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