Content Coordinator
Content Coordinator
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Job Description
Work location:
CDS 137 Northfield DrCity:
WaterlooWhat you will do:
The Content Coordinator will be responsible to adhere to executional best practices with regards to managing content needs across CDM clients. The team will work collaboratively with various Account Creative Project Management and Support teams to manage and deliver day to day content scheduling and updates. This may include but is not limited to playlist management marketing calendar updates data management file validation and testing troubleshooting content related tickets new location set ups reporting and various other tasks as assigned. Afterhours support may be required.
We are looking for a professional who is armed with a sense of urgency solid communication skills and who inspires to deliver high quality results for our clients. The successful candidate is personable organized flexible and has a proven record of high attention to detail with 13 years of experience supporting in a team environment.
This is a hybrid position. Office location is 137 Northfield Drive West Waterloo.
Key Responsibilities
Content Management
Develop strong relationships and work closely with our Account Management Creative Support and Project Management teams
Planning and accurate trafficking of content for multiple clients
Coordinate with internal teams through the life cycle of projects as a key stakeholder of content related items
Communicating with clients on an as needed basis
Content and Network readiness for new installations
Documentation of all daytoday details as client content needs evolve
Scoping effort for small to medium sized projects
Quality Assurance of all content files including playback validation and programming verification ahead of network distribution
Timely response to daytoday content inquires to fall within SLA agreement
Data & Network Management
Accurate tracking inputting and maintenance of business knowledge information for client networks and individual locations
Managing pricing and calorie information as needed
Hosting mass data changes across small and large networks
Peer review and approval of changes
Assist Content Delivery Managers to perform QA process and validation of all new platforms and special projects.
Troubleshooting infield escalations
First line of triage for content ticket escalation
Working with CSD and Dev Ops through escalations
Communication of resolution and root cause to internal managers
Education & Certification
University or College Degree in relevant discipline
Experience
13 years ofexperience in a similar role at an advertising agency digital marketing and/or media agency
Knowledge of digital signage experiential and/or digital marketing digital media or media sales would be considered an asset
Knowledge Skills and Abilities
Sense of urgency and the ability to handle and prioritize multiple projects with ease
Strong problem solving and troubling shooting skills
Effective written oral and presentation skills
Proactive motivated and resourceful individual
Detail oriented and an aptitude for technology
Open to afterhours work if needed for new client experience launches
Moderate to advanced skills in Microsoft Excel is an asset
Inclusion & Diversity
Cineplex its subsidiaries and affiliates are equal opportunity employers with a commitment to hiring and retaining a diverseworkforce. We encourageand welcomeapplications from all intersectional walks of life.The collective sum of our individual differences experiences knowledge innovation selfexpression uniquecapabilitiesand talent represents a significant part of our culture. By valuing a diverse workforceweenforce hiring practices that are fair and equitable.
Accessibility
We are committed to improving access and opportunities for all individuals including those with disabilities by identifying and removing barriers that may prevent inhibit or restrict their access to employment oporunities. If you require accommodation at any stage of our hiring process (application interviews assessments and placement) please contact us ator via email at .
While we appreciate all interest only those candidates selected for an interview will be contacted.
Required Experience:
IC
Employment Type
Full-Time
