IT Support Technician
IT Support Technician
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1 Vacancy
Job Description
Love medicine is who we are its what we do its why people want to work here. If youre looking for a job to love apply today.
Scheduled Weekly Hours:
40Gundersen Health System is looking to add an IT Support Technician (tier 2 support) to our team!
What Youll Do:
You will be responsible for secondlevel technical customer service to the healthcare computer enduser community both over the phone and at the workstation including installation and repair. This position also reports and obtains status for all problems related to Information Systems tracks the issues and provides effective followup. Provide computer endusers with support for authorized software and hardware configurations maintain PC hardware and software at the desktop level work with other team members to escalate and resolve issues as needed and follow appropriate procedures related to customer support. This position diagnoses and identifies repair options and implements solutions for end users. This position can also act as a resource for junior positions. This position may require occasional extended hours beyond 8/day or 40/week.
Major Responsibilities:
Responsible for the daytoday clinic and hospital computer support.
Assists in diagnosing problems identifying repair options and implementing solutions for end users
Utilize software such as Excel ServiceNow and other generic programs for order placements.
Share internal information and collaborate with team members.
Move equipment and organize inventory products.
Track inventory maintain supply levels of equipment and products
Update requests with PO numbers and assign them to the appropriate group when equipment arrives
Whats Available:
Fulltime 80 hours biweekly 1.0 FTE)
Schedule: MondayFriday Days
Location: Onsite at our Main Campus in La Crosse WI
What Youll Need:
Associate degree required or equivalent years of experience and education
One year of previous work experience in IT Support/Helpdesk
ITDS background with knowledge of terminology parts and pieces
Proficiency in Excel ServiceNow and other relevant software
Valid Drivers License (DL)
Strong Customer Service Skills
Ability to handle multiple tasks and prioritize effectively.
In addition to this meaningful and important work we offer a competitive benefits package:
Benefits:In addition to medical and dental we have pet insurance and a substantial contribution to retirement
Work/life balance:24/7 Employee Assistance Program for employees and their families generous PTO and paid holidays
Health/Wellness:GunderZen Relaxation Room including massage chairs corporate gym and yoga local gym discounts
Professional Development:Tuition Invest Program totaling up to $3k per year access to a catalogue of hundreds of internal courses corporate incubator Career Development Center
DEI:12 months of Celebration to include monthly educational events
Other:18 discount on data plan through Verizon 20 discount at Gundersen locations for services not covered by insurance
If you are looking to be a part of a stable and growing missiondriven organization this may be the right opportunity for you!
Emplify Health is comprised of two of the Midwests most respected healthcare systems Bellin Health and Gundersen Health System. Once neighbors we are now partners united in our mission to provide exceptional care to our communities. As a notforprofit patientcentered healthcare network we have headquarters in Green Bay and La Crosse Wisconsin. Our extensive network includes 11 hospitals and more than 100 clinics serving 67 cities and rural communities across Wisconsin Iowa Minnesota and Michigans Upper Peninsula. With over 4500 dedicated nurses and providers we are committed to delivering primary specialty and emergency care along with innovative medical education programs. Join us in making a meaningful difference in the lives of our patients and communities.
If you need assistance with any portion of the application or have questions about the position please contact or call
We inspire your best life by relentlessly caring learning and innovating. This is our purpose. Together with our values belonging respect excellence accountability teamwork and humility our pillars set our foundation and our future.
Equal Opportunity Employer
Required Experience:
IC
Employment Type
Full-Time
