Director of Investigations
Director of Investigations
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Job Description
MINIMUM ENTRANCE REQUIREMENTS:
Applicants must have at least (A) six 6 years of fulltime or equivalent parttime professional administrative supervisory or managerial experience in business administration business management public administration public management clinical administration or clinical management of which (B) at least two 2 years must have been in a supervisory or managerial capacity or (C) any equivalent combination of the required experience and substitutions below.
Substitutions:
I. A certificate in a relevant or related field may be substituted for one 1 year of the required (A) experience.
II. A Bachelors degree in a related field may be substituted for two 2 years of the required (A) experience.
III. A Graduate degree in a related field may be substituted for three 3 years of the required (A) experience.
IV. A Doctorate degree in a related field may be substituted for four 4 years of the required (A) experience.
Comprehensive Benefits
When you embark on a career with the Commonwealth you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you your loved ones and your future.
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An Equal Opportunity / Affirmative Action Employer.Females minorities veterans and persons with disabilities are strongly encouraged to apply.
The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race religion color sex gender identity or expression sexual orientation age disability national origin veteran status or any other basis covered by appropriate law. Research suggests that qualified women Black Indigenous and Persons of Color (BIPOC)may selfselect out of opportunities if they dont meet 100 of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.
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System Requirements
Executive Office of Education
The Education Secretariat is committed to equity and valuing the unique and diverse characteristics and experiences of every member of its workforce. We encourage an authentic workplace where colleagues show up as their full selves where collaboration innovation and connections are key to realizing our mission that all children youth and families thrive socially academically and economically. We seek teammates who are committed to promoting a diverse and inclusive work environment where everyone is valued and engaged. We encourage you to apply and identify your strengths in these areas.
This position offers some flexibility of location within the current hybrid work model.
Department of Early Education & Care Overview
The Massachusetts Department of Early Education and Care (EEC) is an Agency within the Executive Office of Education and reports to the Board of Early Education and Care. EECs vision is that children youth and families reach their full potential now and in the future. EECs mission is to in partnership with families educators programs and other stakeholders use data driven decisionmaking to inform work around the following objectives:
Family Access: Families have equitable access to quality and affordable early education and care in the communities in which they live learn and work.
Program Stability: Early education and care programs are operationally stable and financially sustainable.
Program Quality: Early education and care programs support childrens health and safety and provide high quality environments that are culturally responsive inclusive and support childrens learning and development in partnership with families.
Workforce Supports: A diverse field of educators leaders and program staff is competitively compensated and supported by clear professional pathways that promote quality retention and advancement.
Agency Infrastructure: EEC has sufficient internal capacity organizational structures and diverse perspectives and expertise to carry out its mission and strategic objectives
Position Overview
The Director of Investigations is a leader within the Field Operations Division at the Department reporting directly to the Deputy Commissioner of Field Operations. The Director is responsible for providing leadership and oversight of daytoday operations of the Investigations Unit across the EECs five Regional Offices which regulate and monitor more than 8600 licensed or approved providers serving more than 250000 children on any given day. This also includes interfacing with the Residential and Placement Division and overseeing investigations at licensed residential setting and group homes.
The role involves leading a team of managers and Investigators to ensure that providers comply with the regulations and standards for the health safety and wellbeing of children. They will also maintain a robust management system to ensure investigations are conducted timely effectively and when necessary in collaboration with other state agencies and/or law enforcement. The Director will also review analyze and present data to identify trends to implement programmatic policy and/or operational improvements in collaboration with other divisions of the agency.
Key Responsibilities
Management and Oversight of EEC Investigations
Manage and provide oversight regarding EECs response to investigations complaints emergency situations and potential dangers to the health safety and wellbeing of children in childcare settings by triaging and applying the appropriate resources of the investigation unit and assigning complaints and incidents to be investigated and depending upon the severity of the incident. This oversight includes:
working cooperatively with law enforcement agencies child welfare agencies (such as the Department of Children and Families (DCF) and the Department of Youth Services (DYS) providers families and advocates to ensure that individuals providing early education residential foster care and adoption placement services are in compliance with all regulatory requirements and are held to the highest standards
ensuring that investigations are conducted using a racial equity and trauma informed lens
collaborating and coordinating when appropriate investigative activities with licensing and legal staff
Leadership & Management
Work in collaboration with licensing staff and programs to assign respond to and conduct investigations pursuant to EEC policy procedure and regulation.
Work collaboratively with the five Regional Directors to manage the priorities of each region to both ensure consistency in practice while understanding and considering regional trends and differences.
Monitor and utilize those reports to identify trends and other quality improvement opportunities.
Develop and provide training to investigators field staff providers and other state agencies on the Investigation process.
Provide leadership and regular oversight of the Investigations Unit and maintain regular and structured communication with Regional Directors and the Director of Residential and Placement.
Engage with and ensure the experience and voice of the Investigations Unit is heard and considered in any policy regulation and procedural changes impacting their work
Trend Spotting Data Analysis and Process Recommendation
Oversee a systemic approach to review results of complaint investigations licensing studies and compliance plans and advises the Deputy Commissioner for Field Operations and Senior Staff about the trends and patterns in licensed and funded programs in order to determine the appropriate actions of the agency in response to regulatory noncompliances or other incidents that impact the health safety and wellbeing of children.
Develop and implement a system to monitor and evaluate the effectiveness of investigation unit practices and activities
Maintain uptodate policies and procedures for the Investigations Unit (e.g. internal handbooks and working procedures)
Develop and support the implementation of a consistent onboarding procedure for new Investigators as well as identify ongoing training needs on emerging trends for Investigations Unit
CrossAgency Relationship Development
Foster positive working relationships between the Investigation Unit Residential and Placement Unit Regional staff and EECs external partners including among others EOE DESE Administration for Children and Families trade organizations early education advocates and parent groups and providers/programs
Coordinate with BRC unit and liaise between field operations and legal
Preferred Qualifications
Demonstrated leadership success in principles and practices of early childhood education and knowledge of the development of children
Demonstrated knowledge of the Federal and State laws and regulations governing the functions of the Department of Early Education and Care
Demonstrated strong written and oral communication skills
Demonstrated ability to interact and communicate with all levels of staff professional partners and sister agencies
Ability to set priorities and identify goals and objectives
Strong leadership skills and ability to facilitate and support team building
Ability to design and implement operations and agency process improvements and redesign processes
Ability to review and analyze data and research on early education and care trends
Ability to exercise sound judgment
Ability to handle and disseminate confidential information
Ability to develop and implement new policies and procedures to achieve goals of the agency
Travel will be required for this position.
Questions regarding this position or the application process please contact .
Required Experience:
Director
Employment Type
Full-Time
