Renewals Representative

In this position you will be supporting all operational functions of the full Renewal Sales cycle. This includes interfacing guiding educating supporting & transacting with Customers Field Sales Reps Inside Territory Account Managers Channel Partners & Distributors on all levels of Renewal opportunities. This person will be the main point of contact for all Commercial/MidEnterprise Renewals in a specific assigned territory within the United States. Position located at HQ in Sunnyvale CA.

Position Description

• Assist Customers Sales Partners & Distributors directly by phone & email with Security & Support (FortiGuard & FortiCare) license Renewals for both current and expired contracts
  
• Support and assist Customers Sales Partners & Distributors with full Renewal Sales cycle including:
  • Generating install base asset reports via the Renewal Tracking System generate quotes assist with requoting create proactive upsell quotes enforce management of Salesforce Renewal opportunities to assigned Sales Reps assist with product refresh/upsell data & tracking Trading up ELA/ESA data support (Enterprise Agreements) EOS/EOL data (End of Support) RMA troubleshooting general Renewal expertise knowledge share etc.
    
• Manage inbound renewal email alias to vet and complete requests within allotted SLAs
  
• Manage inbound Renewal inquiries via Lead record & inbound Renewal calls to corporate phone line
  
• Utilize Salesforce CRM Renewal Tracking System and FreshDesk Ticketing system daily along with all necessary applications to manage and optimize sales of Renewal opportunities
  
• Train new hire Sales reps on Renewal process & best practices on an as needed basis
  
• Cross functional/in person interaction on premises with HQ teams such as Product Marketing Finance IT Order Management Customer Support Enterprise Agreement team Pricing Marketing & Sales to ensure alignment on renewal processes
  
• Prioritize workload in order to meet all KPIs goals and objectives. Staying proactive and productive throughout day on daily tasks and updating renewal opportunities
  
• Meet Daily/Weekly SLAs & maintain high Customer Satisfaction ratings
  
• Quota carrying position tied to territory Renewal goals

Skill Requirements

• Intermediate level of expertise using Salesforce MS Excel MS Word & MS PowerPoint
  
• Must have an effective confident and professional demeanor in conducting telephone and email communications

• Extremely high attention to detail analytical & comfortable in a numeric/data driven environment
  
• Thrives working in a fast paced/high revenue environment demonstrates a high sense of urgency
  
• Must be customer service forward selfstarter fast learner & team player
  
• Ability to maintain a positive flexible & professional attitude towards customers and coworkers
  
• Ability to think outside the box troubleshoot proactively & accordingly with Go above & beyond mentality

Required Skills Experience & Education

• Bachelors degree or relevant work experience
  
• 1 year of Renewals Sales or Operations experience (preferably in the B2B tech industry)
  
• Track record of meeting monthly quarterly or annual individual or team quotas
  
• Has knowledge of commonly used terminology & products within the Cyber Security field
• Understanding of B2B Channel Sales & Direct Sales motions
• The Renewal Representative is required to spend more than 50 of their time outside of their office or home office engaged in selling including travel as needed to make a sale.

Fortinet offers employees a variety of benefits including medical dental vision life and disability insurance 401(k) 11paid holidays vacation time and sick time as well as a comprehensive leave program.

Wage ranges are based on various factors including the labor market job type and job level. On target earnings for this position is expected to be $63700 $82400 per year. Exact salary offers will be determined by factors such as the candidates subject knowledge skill level qualifications experience and geographic location.

All roles are eligible to participate in the Fortinet equity program and this position is also eligible for commissions based on the terms of the Sales Compensation Plan