Global Case Management Manager Employee Relations
Global Case Management Manager Employee Relations
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Job Description
Location: Yarra Falls Melbourne Hybrid
In this position youll be based in the Yarra Falls office for a minimum of three days a week with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare/flex.
We give you a world of potential
Are you passionate about delivering topnotch case management support We are currently recruiting for a Global Case Management Manager (Employee Relations) on a 8month fixedterm contract to start in July 2025 until February 2026. This role reports into the Global Head of Employee Relations operating within the People Team. This is a great opportunity to work across multiple business units globally.
A role you will love
Youll be responsible for ensuring consistent delivery of case management support across all jurisdictions by setting the strategic direction of the case management team developing a standard set of consistent templates processes and practices in relation to case management.
Youll be working collaboratively with our Employee Relations (ER) Team Leaders to train and develop the relevant teams ensuring everyone receives the coaching and support they need. Youre responsible for monitoring and allocating ER capabilities and capacity across the team. Additionally youll support the ER change team in delivering business changes.
Some of your key responsibilities will include:
Demand Management:
- Work with Business Partners and Heads of Service to understand project needs.
- Collaborate with ER Team Leaders to manage daily case requirements.
- Recommend resource allocation for local and global projects.
Global Case Management:
- Develop a consistent global approach to case management.
- Improve processes and create helpful templates and guides.
Training and Coaching:
- Lead training and coaching for the team with ER Team Leaders.
- Assist with significant investigations and ensure highquality service.
Audit and Governance:
- Conduct audits to ensure standards are met.
- Provide feedback and coaching to the team.
Customer Service:
- Support customer service sessions and identify improvement areas.
- Work with colleagues to enhance training processes and solutions.
Global Change & Optimization:
- Help develop a global ER (employee relations) strategy.
- Ensure a consistent approach to case management and process improvement.
What will you bring to the role
You will bring proven experience in ER Case Management ideally in a global capacity or relevant Human Resources experience. You will also have a good understanding of project planning and resource requirements for both case management and business change.
You will bring advanced problemsolving skills to this role ensuring our templates and case management processes deliver consistent services that comply with local laws. Your expertise will help maintain a manageable workload for our managers balancing efficiency with compliance.
You will bring advanced proficiency in effective communication ensuring clear and impactful interactions across all levels. Your expertise in relationship management will help you build and maintain strong connections with stakeholders.
With advanced skills in planning and development you will strategically guide projects to successful completion. Additionally your expert knowledge of employment laws regulatory impacts people policies standards and procedures will ensure compliance and best practices throughout the organization.
As part of this global team youll have the exciting opportunity to collaborate with colleagues across various time zones. Your flexibility and adaptability will be key in ensuring seamless communication and coordination making a significant impact on our worldwide operations.
Rewards designed for you
Flexible work to help you find the best balance between work and lifestyle.
Health and wellbeing rewards that can be tailored to support you and your family.
Invest in our business by setting aside salary to purchase shares in our company and youll receive a company contribution as well.
Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future.
And more. Ours is a welcoming and closeknit community with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare visit computershare/careershub.
#LIKT1 #LIHybrid
Required Experience:
Exec
Employment Type
Full-Time
