HVAC Truck based Service Manager
HVAC Truck based Service Manager
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Salary Not Disclosed
1 Vacancy
Job Description
Build your best future with the Johnson Controls team
As a global leader in smart healthy and sustainable buildings our mission is to reimagine the performance of buildings to serve people places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience focused on supporting their physical financial and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard your next great opportunity is just a few clicks away!
What we offer
Competitive salary
Paid vacation/holidays/sick time 15 days of vacation first year
Comprehensive benefits package including 401K medical dental and vision care Available day one
Extensive product and on the job/cross training opportunities with outstanding resources
Encouraging and collaborative team environment
Dedication to safety through our Zero Harm policy
JCI Employee discount programs (The Loop by Perk Spot)
What you will do:
The HVAC Truck Based Service Manager is responsible for Service customer account leadership including Labor and Material growth and of the Service business for the teams customer base. Drives profitability and productivity of the team. Manages customer relationship development and satisfaction. Responsible for employee development and retention and for safety program compliance.
How you will do it:
Sets and monitors goals for customer account gross margin delivery and profitability including Planned Services Agreements and Labor & Materials (L&M) work. Drives L&M growth through Technicians and Team Leads. Leads the efforts of assigned Service business to include warrantyrelated customer issues.
Responsible for procuring and mainlining fleet and tools inventory.
Ensures consistency of delivery systems through supervision and audits of Technicians Customer Service Agent and others who are part of the service delivery process.
Reviews and approves all L&M quotations.
Responsible for budgeting forecasting accounts payables/receivables.
Responsible for maintaining appropriate staffing levels to accommodate existing and new business needs hiring training and transitioning new employees as well as the daytoday performance of the service team conducts formal performance reviews and all related issues.
Responsible for safety performance and program compliance.
What we look for:
Required
Technical school training or equivalent experience in the HVAC or building controls industry.
Three or more years of management experience in a similar service deliverable environment.
Strong ability to prioritize work activities for the team scheduling and lead a diverse team.
Strong interpersonal customer service negotiating skills.
Demonstrated competence in writing and verbal communication skills.
Basic financial accounting experience.
Demonstrated proficiency in MS office products and basic Windows environment.
Preferred
Diploma in Electronic or Mechanical Systems.
Two years prior experience in the HVAC or building controls industry.
Five plus years in a service management role directing a similar service deliverable team
#LINC1
Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin age protected veteran status genetic information sexual orientation gender identity status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and nondiscrimination rights as a candidate visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process please visit here.
Required Experience:
Manager
Employment Type
Full-Time
