L2 Support Engineer
L2 Support Engineer
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Job Description
Req number:
R5047Employment type:
Full timeWorksite flexibility:
HybridWho we are
CAI is a global technology services firm with over 8500 associates worldwide and a yearly revenue of $1 billion. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients colleagues and communities. As a privately held company we have the freedom and focus to do what is rightwhatever it takes. Our tailormade solutions create lasting results across the public and commercial sectors and we are trailblazers in bringing neurodiversity to the enterprise.
Job Summary
We are looking for a motivated Support Executive ready to take us to the next level! If you have of experience in SQL Linux and are looking for your next career move apply now.Job Description
We are looking for a Support Executive. This position willbefulltime Bangalore.
What Youll Do
- Provide Call email and Chat support to resolve user problems with proactive/reactive troubleshooting in a 24/7 work environment.
- In cases of non resolution from L2 create requests or incidents and route it to the concern teams and ensure it receive the appropriate attention.
- Follow predefined (as trained) support procedures and policies.
- Master the use of the identified support channels processes & tools.
- Effectively and judiciously escalate issues with clear communication to Support team lead/ manager when required.
- Work and communicate with crossfunctional teams (Development Dev Ops Reporting Order creations etc. using various channels of internal communication.
- Ensure Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) are duly met.
- Undertake admin responsibilities as required.
- Support new process/policy rollouts.
What Youll Need
- 2 to 4 years of working experience in IT Support roles
- Knowledge of SQL PGSQL.
- Basic knowledge of Linux (Connect and run basic commands for checking).
- Good oral and written communication skills in English language.
- Strong analytical problem solving and troubleshooting skills.
- Attention to detail with the ability to complete a large volume of work quickly and independently.
- Ability to work collaboratively in a diverse team environment.
- Enthusiasm for customer service.
- Team player with very good interpersonal skills and forwardlooking attitude
- Open to work in 24*7 environment including local/national holidays with high flexibility to work in rotational shifts.
- Azure Fundamentals is an added Advantage.
- ITIL Certification is an added Advantage.
Physical Demands
- Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings etc.
- Ability to conduct repetitive tasks on a computer utilizing a mouse keyboard and monitor.
Reasonable accommodation statement
If you require a reasonable accommodation in completing this application interviewing completing any preemployment testing or otherwise participating in the employment selection process please direct your inquiries to or.
Employment Type
Full-Time
