Remedy Specialized Developer
Remedy Specialized Developer
Posted on :
05-04-2025
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1 Vacancy
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Hourly Salary
USD 49 - 51
Vacancy
1 Vacancy
Posted on :
05-04-2025
Job Description
This role is open to candidates authorized to work in the U.S. without sponsorship now or in the future. No C2C. To be considered please submit an updated resume (maximum 3 pages) in MS Word format ensuring consistent font size and proper grammar.
Role: Remedy Specialized Developer
Location: 6175 S. Willow Dr Greenwood Village Colorado 80111 (Hybrid 3 days onsite)
Duration: 12 Month Contract
Rate: $49 $51 per hour
Team / Role Overview
Job Summary
Major Duties and Responsibilities
Required Qualifications
Number Of Years
Preferred Qualifications
Role: Remedy Specialized Developer
Location: 6175 S. Willow Dr Greenwood Village Colorado 80111 (Hybrid 3 days onsite)
Duration: 12 Month Contract
Rate: $49 $51 per hour
Team / Role Overview
- APO team supports over 50 network applications including provisioning email servers DNS/DHCP device activation remote support for data centers etc. Remedy is their ticketing system.
- As a NOC role teams respond to alarms and do essential monitoring work.
- For example if an alarm goes off on a disk drive techs will follow defined steps to troubleshoot and bring back up the disk drive.
- Some of the work entails Linux OS generally running scripts the engineering team provides (separate). So the ability to run/execute scripts is important but you do not need to know how to write or create scripts. Someone strong in scripting may get bored in the role. However if the tech has the aptitude or ability to troubleshoot a script (the script has extra space character) or something that would be very helpful especially for someone with awareness to recognize an error seen before and act on it.
- Another example of a task is an alarm that maps to a response process created by the engineering team. The process says 1st step will solve xx% of issues so perform the first step then 2nd then 3rd. If there is a more significant issue the tech will coordinate with internal engineering teams and thirdparty vendors. This requires a good personality to take charge of issue resolution and strong communication skills. Managers have interacted with people who have English as 2nd language and are hard to understand so they are not as effective.
- The current team in Herndon VA is a pretty assertive driver of issue resolution so we will see if the Colorado team does the same once built out.
- Another example: They may be experiencing performance issues on a WebLogic server such as CPU/disk allocation threading etc. where they are going at 95. The engineering team knows normal usage is 50 and 60 usage is getting to a critical level. The engineering team may task this NOC team with monitoring system performance every 30 minutes to see fluctuations and reporting data.
Job Summary
- Responsible for assisting design development and implementation of enterprisewide Operations Support Systems (OSS) applications and their associated operating systems and databases.
- Responsible for Application Administration of OSS applications supporting all Charter Divisions. Participation in the full life cycle of systems engineering activities of highquality scalable solutions.
Major Duties and Responsibilities
- Actively and consistently support all efforts to simplify and enhance the customer experience
- Coordinates with internal departments to review existing integration capabilities data sources and proposed solution designs for feasibility cost and functionality. Conducts design sessions with appropriate participation from architects and engineers
- Creates detailed design documents and functional specifications for new applications/services and for enhancements to existing systems/services Collaborates to create configuration designs for the design and implementation of various environments
- Creates work effort estimates for new features and bug fixes for use in prioritization and release management. Develops core code modules unit test tools and release notes for enhancements and bug fixes
- Reviews new development tools application frameworks and testing tools for functionality/effectiveness Installs administers configures and maintains OSS applications including operating systems and related software
- Provides on call support to resolve OSS application issues after regular business hours
- Uses established change management processes requiring operational procedures be performed with minimal customer impact (i.e. during an established maintenance window)
- Works with database administrators to configure tune and maintain databases in a variety of languages. Documents systems configurations and upgrades
- Designs and implements change and control policies and disaster recovery plans; leads troubleshooting efforts to restore functionality in the event of an outage
- Monitors and assists in managing applications device availability network conditions and status system reliability and performance service and program maintenance and storage resources. Perform other duties as requested by the supervisor
Required Qualifications
- Skills/Abilities and Knowledge Consistent with a 24/7 Operations environment this position needs to be available via cell phone to respond to escalated issues. The candidate must have a strong understanding of RedHat operating systems and hardware. This should include configuration operation tuning and troubleshooting.
- Strong written and verbal communication skills required. Ability to read write and speak the English language to communicate with employees customers suppliers in person on the phone and by written communications in a clear straightforward and professional manner
- Advanced ability to conduct design sessions to specify solution designs for feasibility cost and functionality. Advanced ability to create detailed documentation to understand new and existing applications functionally. Advanced ability to follow and implement established change and control policies and procedures
- Advanced ability to troubleshoot application problems. Indepth knowledge of development tools application frameworks and testing tools. Indepth knowledge of OSS applications and software Indepth knowledge of choosing the appropriate lifecycle and the planning monitoring and control of the systems engineering process
- Strong ability to transform an operational need into a description of system parameters and incorporate those parameters in the control of the total system development to achieve an optimum costeffective balance of all system elements. Advanced knowledge of network and systems engineering systems concepts and system/supersystem skills including NetApp Clustered OnTAP Cisco UCS and VMWare systems Education Bachelors degree in Computer Science or related field or equivalent experience Related Work Experience
Number Of Years
- Application Development work experience 5
- Network OSS application work experience 4
- System Administration work experience 3
- Database support and development work experience 3
- Enterprise Application Integration work experience 3
Preferred Qualifications
- Related Work Experience Number Of Years
- Application Development work experience 7
- Network OSS application work experience 6
- System Administration work experience 5
- Database support and development work experience 5
- Enterprise
- Application Integration work experience 5
- Candidate must have at least 46 years of email application support in a Tier 2 or higher capacity. Experience with large messaging systems and distributed storage.
- Understanding of the major clients for these services and how these clients and services interact.
- Experience in daytoday operations maintenance and troubleshooting of messaging systems.
- Prior experience with installation/maintenance of network and system management tools/software. Experience with Perl and shell scripting. Strong familiarity with current industry antispam practices.
- Previous experience supporting Openwave Email MX directory and webmail products as well as Message Systems MTA products is strongly desired.
- The candidate must be a team player with an inherent ability to work well under tight timelines and have strong problemsolving capabilities. The position requires a selfmotivated problemsolver who can work with minimal supervision in a teamoriented environment.
Required Experience:
Senior IC
Employment Type
Contract
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