Service Advisor
Service Advisor
Posted on :
05-04-2025
Employer Active
1 Vacancy
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Job Description
Job Summary
Serving as the primary pointofcontact for all automotive service and repair matters the Service Advisors core responsibility is to listen and thoroughly understand customer problems to arrange for an appropriate service level and to set/manage expectations on the part of the customer and the technician(s) in terms of service delivery.
The ideal Service Advisor has an unrestricted drivers license clean driving record a strong mechanical aptitude a minimum of one year of dealerlevel or large facility experience postsecondary automotive training certified by the National Institute for Automotive Service Excellence (or is willing to obtain certification) and has a strong technical and customer service performance record.
Benefits:
- Medical 4 plans (BCBS)
- Dental
- Vision
- Term Life
- Companypaid Term Life
- STD/LTD
- Accident indemnity rider
- PTO / Sick days (annually)
- 401(k) with an employer match
- Employee Assistant Program
- FMLA / Maternity/Paternity Leave
- Bereavement Leave
Essential Functions:(Essential functions as defined under the Americans with Disabilities Act may include the following tasks knowledge skills and other characteristics. This list is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and tasks performed by incumbents of this class.
Duties and Responsibilities:
The following is a representative list of the duties and responsibilities associated with this position:
- Meets/greets customers in person or on phone
- Arranges prompt and accurate diagnosis of reported problem
- Makes bestvalue repair recommendations based upon nature of the problem
- Manages delivery of required repair action by successfully setting and managing customer expectations
- Maintains documentation including PO invoices work orders reports etc.
- Enforces organizational safety standards
- Ensures appropriate parts inventory is maintained
- Promotes a whiteglove environment to showcase the repair facility
- Takes ownership and accepts accountability for delivering outstanding service levels
- Adhere to all company policies procedures and safety standards
- Perform other duties as assigned
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Sitting: Remaining in the seated position
- Stand: Remaining on ones feet in an upright position at a workstation without moving about
- Walking: Moving about on foot
- Lifting: Raising or lowering an object from one level to another (includes upward pulling) 2550 lbs.
- Carrying: Transporting an object usually holding it in the hands or arms or on the shoulder
- Pushing: Exerting force upon an object so that the object moves away from the force (Includes slapping striking kicking and treadle actions)
- Pulling: Exerting force upon an object so that the object moves toward the force (includes jerking)
- Climbing: Ascending or descending ladders stairs scaffolding ramps poles using feet and legs or hands and arms. Body agility is emphasized
- Stooping: Bending body downward and forward by bending spine at the waist requiring full use of the lower extremities and back muscles
- Kneeling: Bending legs at knees to come to rest on knee or knees
- Crouching: Bending body downward and forward by bending legs and spine
- Reaching: Extending hand(s) and arm(s) in any direction
- Handling: Seizing holding grasping turning or otherwise working with hand or hands. Fingers are involved only to the extent that they are an extension of the hand such as to turn a switch or shift automobile gears
- Fingering: Picking pinching or otherwise working primarily with fingers rather than with the whole hand or arm as in handling
- Feeling: Perceiving attributes of objects such as size shape temperature or texture by touching with skin particularly that of fingertips
- Talking: Expressing or exchanging ideas by means of the spoken word to impart oral information to clients or to the public and to convey detailed spoken instructions to other workers accurately loudly or quickly
- Hearing: Perceiving the nature of sounds by ear
- Tasting/Smelling: Distinguishing with a degree of accuracy differences or similarities in intensity or quality of flavors or odors or recognizing particular flavors or odors using tongue or nose
- Near Vision: Clarity of vision at 20 inches or less
- Far Vision: Clarity of vision at 20 feet or more
- Depth Perception: Threedimensional vision. Ability to judge distances and spatial relationships so as to see objects where and as they actually are
- Visual Accommodation: Adjustment of lens of eye to bring an object into sharp focus. This factor is required when doing near point work at varying distances from the eye
- Color Vision: Ability to identify and distinguish colors
- Field of Vision: Observing an area that can be seen up and down or to right or left while eyes are fixed on a given point
Environmental Conditions: Exposure to
- Weather
- Moving mechanical parts
- NonClimate controlled conditions
- Wet and/or humid conditions
- High exposed places
- Noise
- Vibration
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
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