Program Support Staff - Shelter Extended Hours
Program Support Staff - Shelter Extended Hours
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Job Description
Position Summary
Hours: 8:00 am 12:00 pm 4hour shifts with 45 shifts per week);
Program dates: MondayFriday mornings at the end of the overnight shelter shift.
We are looking for reliable safe patient and resourceful Parttime Program Support Staff to provide direct service support to young adults (age 1825 experiencing homelessness.
Program Support Staff reports to the Director of Day Programming and Shelter Services within the Direct Services Team. Paid training will be provided.
Primary Responsibilities
- Debrief with shelter staff at start of shift
- Oversee chores laundry shower access and lockers
- Complete communication logs notes and reports
- Ensure safety for young adults and staff) provide presence reassurance and support to clients
- Enforce program expectations throughout the shift deescalate conflicts and respond to emergencies according to policies/protocols Close shelter exit guests and ensure space is clean
- Enter and manage data and enrollments in HMIS
- Conduct program intakes and make referrals as needed
- Ensure timely communication (in person and by email text and or/phone) with team members and director as needed
- Stay up to date with new policies procedures equipment and systems
- Support the overall goals and mission of theShelter Program Direct Service Team and Organization
Required Knowledge Skills & Abilities
- Min 1 year experience working with young adults in social services setting
- Demonstrated experience with teamwork and a willingness to engage in collaborative problem solving
- Proficient within the PC environment including Word Excel and Outlook
Preferred Knowledge Skills & Abilities
- Experience working with overnight/shelter/residential programs
- Understanding of Trauma Informed Care
- Proficiency inusing HMIS/Bitfocus
- Knowledge of community resources available to young adults
Benefits:
- 25 Paid Time Off (PTO) days per year prorated depending on start date
- Six 6 paid holidays each year New Years Day Memorial Day Juneteenth Thanksgiving Day Christmas Eve and Christmas Day
- Access to a 403(b)retirement plan
- Employee Assistance Program
- Commuter Program
New Horizons is an equal opportunity employer and qualified applicants from all cultures and communities are encouraged to apply especially people of color members of the LGBTQIA community and people with lived experience.
If you have a disability or special need that requires accommodation please contact Human Resources at
Required Experience:
Staff IC
Employment Type
Part-Time
