Customer Care Representative

At Aspire were more than just a FinTech companywere the leading allinone financial operating system built to empower the worlds innovators and entrepreneurs. We are on a mission to reinvent business finance empowering startups and businesses to realise their full potential.

Founded in 2018 Aspire has raised over USD 300M across equity and debt from worldclass investors. In 2023 we successfully closed an oversubscribed USD 100 million Series C equity round led by Sequoia Capital and Lightspeed Ventures with participation of Tencent Paypal Ventures LGT Capital Partners Picus Capital and MassMutual Ventures. To power our solutions we have partnered with some of the best companies in the world such as Visa and Wise and empowered more than 50000 businesses using our suite of products.

Aspire has consistently been recognized for excellence earning Best Employer and Startup of the Year by the Asia FinTech Awards in 2022 and 2023 ranked as LinkedIns Top Startup in Singapore and listed on CB Insights Top 100 Global Fintech in 2023 and 2024.

You will be amazed by the energy and experience of our team! Aspire serves as an environment for you to innovate and drive change with our team of exentrepreneurs exfounders and highachievers with international and diverse backgrounds.

Are you a top talent who is passionate about entrepreneurship Join our rapidly growing team to make an impact in the fintech space!

About the role :

We are seeking a highly motivated and customerfocused individual to join our team as a Customer Care Representative. This role is ideal for someone who thrives in a fastpaced environment and is committed to delivering exceptional customer service. The successful candidate will be responsible for addressing customer inquiries resolving issues efficiently and collaborating with internal teams to enhance the overall customer experience. This role requires strong communication skills problemsolving abilities and a proactive approach to customer engagement. The position operates in a 24x7 environment requiring flexibility in shifts including weekends and public holidays on a rotational basis.

Key Responsibilities:

• Customer Support Across Channels: Provide outstanding support to clients including Clevel executives through multiple communication channels such as email chat WhatsApp and phone.
• Inquiry and Issue Resolution: Address and resolve inbound customer inquiries and technical issues with professionalism and efficiency ensuring timely and accurate responses.
• Crossfunctional Collaboration: Work closely with internal departments and external partners to deliver effective solutions and maintain customer satisfaction.
• Customer Feedback Management: Gather and analyze customer feedback including bugs feature requests and process improvement suggestions to contribute to product and service enhancements.
• Dissatisfaction Resolution: Engage with dissatisfied customers to identify root causes take corrective actions and implement strategies to improve overall customer sentiment.
• Data Analysis & Reporting: Prepare and present weekly reports with key insights into customer interactions identifying trends areas for improvement and opportunities for business growth.
• Specialised Focus Area: Take ownership of a specific domain such as communication strategies learning and development or team training to drive improvements within the team.
• Flexible Work Schedule: Work a fiveday week which may include weekends and public holidays on a rotational basis to ensure seamless customer support. Hybrid working environment with up to 5 days a week presence at office

Qualifications & Skills:

• Bachelors degree or equivalent experience in Customer Support Business Administration or a related field.
• 13 years of experience in a customer service role preferably in a techdriven or financial services environment.
• Excellent verbal and written communication skills in English; proficiency in additional languages is a plus.
• Strong problemsolving and analytical skills to effectively resolve customer issues.
• Ability to handle highpressure situations and manage multiple tasks simultaneously.
• Experience with CRM tools and customer support platforms such as Hubspot Zendesk Salesforce
• A customerfirst mindset with a passion for enhancing customer experiences.
• Willingness to work in a 24x7 environment with shift flexibility including weekends and holidays.
• Location: Gurugram India (Hybrid Work Model Up to 5 Days in office Per Week)

What we offer

• Uncapped flexible annual leave.
• Hybrid work arrangement.
• Training subsidy for your professional growth.
• Wellness benefit.
• Team bonding budget to foster collaboration and sense of belonging.
• Flexibility to work from anywhere (for up to 90 days per annum).
• Culture is Key: We always strive to cultivate a special culture that brings special talents together You can learn more about our culture on our careers site and LinkedIn Life page.
  

Equal Opportunity Statement

Aspire is an equal opportunity employer and is committed to providing equal employment opportunities to all qualified individuals without regard to race color religion sex sexual orientation gender identity national origin age disability or any other protected characteristic as outlined by applicable laws.

Please note: by submitting your application you acknowledge that you have read and understood Aspires Data Protection Policy for Employees Freelancers Contractors and Job Applicants(the Policy and consent to the collection use and disclosure of your personal data by Aspire for the purposes set out in the Policy. You may withdraw consent for such collection use and disclosure and make an access or correction request in respect of your personal data in accordance with the Policy by emailing .