Mobile Patient Navigator
Mobile Patient Navigator
Posted on :
05-04-2025
Employer Active
1 Vacancy
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Job Description
Position Summary
This position serves as a single point of contact for DDS /Hygiene students patients and caregivers. It provides resources and assistance with accessing clinical and supportive care services offered within ASOD and facilitates patient appointments including those made with labs diagnostic areas and specialty clinics. This position is within the UNC Adams School of Dentistry. The Mobile Patient Navigator is responsible for clinical chair side scheduling canceling modifying and reconciling appointments for predoctoral and hygienic clinics. Responses to student/patient request using InBasket (Internal messaging system) and the providers work queue treatment plan. Update prepare and distribute appointment information to patients students and staff. Input EPIC Templates for DDS providers. Modify templates based on clinic closures and schedule changes. Follow established procedures for screening incoming/outgoing appointmentrelated telephone calls and directing them to the appropriate staff/department and checking voicemails and responding to patients messages. Provide patients with appointment confirmation and necessary details regarding their appointment via EPIC after summary visit summary (time date location provider etc. Collecting and validating payments and verifying Medicaid and Delta Dental Insurance Eligibility. Validate authorized credit card acceptance and review checks for appropriate information for acceptance.
Required Qualifications Competencies And Experience
Considerable progressively responsible administrative/office management experience including some experience as a lead worker; or equivalent combination of training and experience. Must have excellent interpersonal skills and communication skills. Must be able to multitask and work with a diverse group of individuals. Must be able to work independently with minimal supervision demonstrate initiative and use sound judgment.
Preferred Qualifications Competencies And Experience
Experience in healthcare.
Work Schedule
Monday Friday 8:30 AM 5:30 PM
This position serves as a single point of contact for DDS /Hygiene students patients and caregivers. It provides resources and assistance with accessing clinical and supportive care services offered within ASOD and facilitates patient appointments including those made with labs diagnostic areas and specialty clinics. This position is within the UNC Adams School of Dentistry. The Mobile Patient Navigator is responsible for clinical chair side scheduling canceling modifying and reconciling appointments for predoctoral and hygienic clinics. Responses to student/patient request using InBasket (Internal messaging system) and the providers work queue treatment plan. Update prepare and distribute appointment information to patients students and staff. Input EPIC Templates for DDS providers. Modify templates based on clinic closures and schedule changes. Follow established procedures for screening incoming/outgoing appointmentrelated telephone calls and directing them to the appropriate staff/department and checking voicemails and responding to patients messages. Provide patients with appointment confirmation and necessary details regarding their appointment via EPIC after summary visit summary (time date location provider etc. Collecting and validating payments and verifying Medicaid and Delta Dental Insurance Eligibility. Validate authorized credit card acceptance and review checks for appropriate information for acceptance.
Required Qualifications Competencies And Experience
Considerable progressively responsible administrative/office management experience including some experience as a lead worker; or equivalent combination of training and experience. Must have excellent interpersonal skills and communication skills. Must be able to multitask and work with a diverse group of individuals. Must be able to work independently with minimal supervision demonstrate initiative and use sound judgment.
Preferred Qualifications Competencies And Experience
Experience in healthcare.
Work Schedule
Monday Friday 8:30 AM 5:30 PM
Required Experience:
Staff IC
Employment Type
Full-Time
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