Customer Service Agent Warehouse

DSV Global transport and logistics
In 1976 ten independent hauliers joined forces and founded DSV in Denmark. Since then DSV has evolved to become the worlds 3rdlargest supplier of global solutions within transport and logistics. Today we add value to our customers entire supply chain by transporting storing packaging repackaging processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines outlets stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at www.dsv

Location: USA Carteret Federal Blvd

Division:Air & Sea
Job Posting Title: Customer Service Agent Warehouse
Time Type: Full Time

As a Warehouse Customer Service Representative at DSV youll play a pivotal role in ensuring customer satisfaction by effectively addressing inquiries resolving issues and providing support related to warehouse operations. Your primary responsibility will be to serve as the main point of contact for customers providing exceptional service and fostering positive relationships.

Duties and Responsibilities

• Respond promptly and professionally to customer inquiries via phone email or inperson visits.

• Provide accurate information regarding order status inventory availability and shipping schedules.

• Investigate and resolve customer complaints concerns and discrepancies in a timely manner.

• Collaborate with internal teams to address customer issues effectively.

• Assist customers with placing orders tracking shipments and processing returns or exchanges.

• Ensure orders are accurately entered into the system and fulfilled according to customer specifications.

• Maintain accurate records of customer interactions transactions and inquiries.

• Generate reports and summaries as needed to track customer service metrics and performance.

• Identify root causes of customer issues and implement solutions to prevent recurrence.

• Proactively address potential problems to ensure a seamless customer experience.

• Develop a deep understanding of DSVs warehouse services capabilities and offerings.

• Educate customers on product features benefits and value propositions.

• Collaborate with warehouse operations logistics and sales teams to coordinate customer orders and requests.

• Communicate customer feedback and insights to relevant stakeholders for continuous improvement.

• Strive to exceed customer expectations by delivering exceptional service and building strong relationships.

• Solicit feedback from customers and implement enhancements to improve overall satisfaction.

Educational background / Work experience

• High school diploma or equivalent. Some college coursework or a degree in business administration logistics or a related field is preferred.

• 23 years of experience in customer service roles preferably in the transportation logistics or warehousing industry.

• Experience with warehouse management systems (WMS) or customer relationship management (CRM) software is advantageous.

Skills & Competencies

• Strong interpersonal and communication skills both verbal and written.

• Ability to multitask prioritize tasks and manage time effectively in a fastpaced environment.

• Problemsolving and conflict resolution skills.

• Attention to detail and accuracy in data entry and recordkeeping.

• Familiarity with Microsoft Office suite (Word Excel Outlook).

Preferred Qualifications

• Experience in warehouse or logistics operations.

• Knowledge of transportation and supply chain management concepts.

• Certification or training in customer service or related areas.

Language skills

• Fluent in English (oral and written)

Computer Literacy

• Proficient in using computer systems including warehouse management systems (WMS) and customer relationship management (CRM) software.

• Familiarity with Microsoft Office suite and other business software applications.

At Will Employment

DSV Air & Sea Inc. employees are hired for an undefined period of time as at will employees. This means that an employee may be terminated for any reason or no reason at all at any time provided the discharge does not violate any law*. Additionally each employee has the right to terminate his/her employment at any time. *Except if employed in Montana where termination requires just cause.

For this position the expected base pay is:$18.75$25.55 / Hourly.Actual base compensation will be determined based on various factors including jobrelated knowledge geographical location skills experience and other objective business considerations.

DSV does not accept unsolicited agency resumes. Please do not forward unsolicited resumes to our website employees or Human Resources. DSV will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of DSV and will be processed accordingly without fees.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race creed color national origin age sex religion ancestry disability veteran status marital status gender identity sexual orientation national origin or any other characteristic protected by applicable federal state or local law. If you require special assistance or accommodation while seeking employment with DSV please contact Human Resources at. If you are interested in learning the status of your application please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV Global transport and logistics

DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity respecting different cultures and the dignity and rights of individuals. When you join DSV you are working for one of the very best performing companies in the transport and logistics industry. Youll join a talented team of approximately 75000 employees in over 80 countries working passionately to deliver great customer experiences and highquality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on natures terms.

We promote collaboration and transparency and strive to attract motivate and retain talented people in a culture of respect. If you are driven talented and wish to be part of aprogressiveand versatile organisation well support you and your need to achieve your potential and forward your career.

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