Customer Service Adviser- Motor Claims
Customer Service Adviser- Motor Claims
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Job Description
Motor Claims Advisor Starting salary of 24570 (increased dependent on skills and experience) plus additional benefits.
Were on a transformation journey to create The Contact Centre of the Futurea customercentric datadriven environment. You and your team will play a vital role in shaping this exciting future for our department.
Our standard fulltime contracts are 37.5 hours per week with shift patterns covering the following weekly operating hours:
- Monday to Friday: 08:00 21:00
- Saturday: 09:00 17:00
- Sunday: 10:00 17:00
What youll be doing:
In this role youll handle calls from customers and suppliers addressing queries and finding tailored claims solutions to meet each customers unique needs. Youll manage claims and guide customers through what can often be a stressful process providing empathetic and professional support.
Youll also be responsible for making liability decisions setting clear customer expectations and assisting them in getting back on the road as quickly as possible. As our business evolves so will your roleoffering opportunities to own the full claims process.
Grow with us and shape your future!
What Youll Need:
- Capable of thriving in a dynamic fastmoving environment while effectively managing multiple tasks and prioritising workload.
- A strong team player with a proactive attitude eager to learn and support colleagues.
- Dedicated to providing outstanding customer servicesomeone who takes pride in highquality work and always puts the customer first.
- Comfortable handling digital and online tasks with solid IT skills and previous experience using software such as Microsoft Outlook and Word.
- Open to change and innovation with a willingness to contribute ideas that enhance the customer experience.
- Claims and/or contact centre experience is preferable.
- While not essential having a valid drivers license and experience driving on UK roads would be beneficial for this role as it provides a better understanding of motor claims and the customer experience.
What Youll Get:
We recognise we wouldnt be where we are today without our colleagues thats why we offer such excellent benefits designed to suit you as and when you need them:
- 9 employer contributed pension
- 50 off home motor and pet insurance plus free travel insurance and Green Flag breakdown cover
- Additional optional Health and Dental insurance
- Generous holidays
- Buy as you earn share scheme
- Employee discounts and cashback
- Opportunity to apply to our customer service and data apprenticeship to develop skills for the future
- Plus many more
Ways of Working
Our hybrid model offers a best of both worlds approach. The perfect blend between connection and flexibility combining the best parts of home and office working. When youll be in the Leeds office depends on your role and team but most colleagues will be required to spend 2 days a week in the office. For more information about our flexible working approach click here.
Being yourself
Direct Line Group is an equal opportunity employer and we think diversity of background and thinking is a big strength in our people. Were delighted to feature as one of the UKs Top 50 Inclusive Employers and are committed to making our business an inclusive place to work where everyone can be themselves and succeed in their careers.
We know youre more than a CV and the things that make you you are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process please speak to the recruitment team who will be happy to support you.
#LIHybrid
#LINS1
Required Experience:
Unclear Seniority
Employment Type
Full-Time
