Desktop Support Professional Classroom and Lab Open Rank
Desktop Support Professional Classroom and Lab Open Rank
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Job Description
University of Colorado Anschutz Medical Campus
Department: Office of Information Technology
Job Title:Desktop Support Professional Classroom and Lab (Open Rank)
Position #:Requisition #: 36412
Does this describe you
Do you want to support education for tomorrows doctors researchers and medical professionals Are you a critical thinker who enjoys learning through experience solving problems and continuous improvement If you have exceptional customer service skills and technical abilities and are driven to provide outstanding IT support then we want to know more about YOU!
Here are examples of the types of things you may encounter on a typical day:
IT Service and Support
- Monitor the OIT ticketing system fulfill requests and manage incidents within established SLOs.
- Use Endpoint Management tools to update and deploy computer images.
- As requested by instructors certify computer labs for exams using secure browsers.
- Provide backup coverage for ticket fulfillment in other areas of the Multimedia and Desktop Solutions team.
Technology Maintenance
- Collaborate across the University IT community to drive continuous improvement in systems administration duties for employee and classroom computer images.
- Routinely survey classrooms conference rooms and computer labs to ensure computers printers and peripherals are configured and functioning properly.
- Regularly test and maintain backup classroom computers to ensure readiness and redundancy.
Hybrid This position is eligible for a hybrid work environment. AMC OIT strives for a highflex work environment. This position may work remotely 12 days per week. The work schedule will be based around core working hours in Colorado Mountain Time. During the training period this position may be required to work on campus more often.
- Curiosity Explore beyond ones own experience and environment.
- Compassion Demonstrates empathy understanding and respect for all people.
- Collaboration Partner well beyond our space and build partnerships to achieve organizational results.
- Commitment Dedication and engagement one has to their job team organization and university.
- Competence Know our craft and be committed to continuous improvement and learning.
- Confidence Be empowered and assured to represent our customers and their needs.
In OIT we value our team members and strive to achieve work life balance inclusivity and a FUN working environment. ClickHEREto view testimonials from OIT Employees about why they enjoy working for OIT! Click here to find out more about the Office of Information Technology
Active investment in ourculture and our people is foundational indeveloping and delivering cultivate a people centric workplace we do the following:
- Invest in inclusive leadership to promote belonging and integrate DEI into daily operations
- Focus on employee wellness
- Provide effective coaching and foster continuous learning & development
- Offer flexible work arrangements when possible
Click here to find out more about OITs Culture
The University:
Equal Opportunity Employer Statement
We haveAMAZINGbenefits and offerexceptional amounts of holiday vacation and sick leave! The University of Colorado offers an excellent benefits package including:
- Medical: Multiple plan options
- Dental: Multiple plan options
- Additional Insurance: Disability Life Vision
- Retirement 401(a) Plan: Employer contributes 10 of your gross pay
- Paid Time Off: Accruals over the year
- Vacation Days: 22/year (maximum accrual 352 hours)
- Sick Days: 15/year (unlimited maximum accrual)
- Holiday Days: 10/year
- Tuition Benefit: Employees have access to this benefit on all CU campuses
- ECO Pass: Reduced rate RTD Bus and light rail service
There are many additional perks & programs with the CU Advantage.
The University of Colorado (CU) is an Equal Opportunity Employer and complies with all applicable federal state and local laws governing nondiscrimination in employment. We are committed to creating a workplace where all individuals are treated with respect and dignity and we encourage individuals from all backgrounds to apply.
Professional
Education:
- Bachelors degree in business Education Information Systems Computer Sciences or a closely related field
- Substitution: 4 years of professional or highlevel technical experience may be substituted for the bachelors degree.
Experience:
- 12 years progressively responsible experience providing IT support in an enterprise environment.
Senior Professional
Education:
- Bachelors degree in business Education Information Systems Computer Sciences or a closely related field
- Substitution: 4 years of professional or highlevel technical experience may be substituted for the bachelors degree.
Experience:
- 24 years progressively responsible experience providing IT support system administration in an enterprise environment.
Preferred Requirements
- Experience working in a higher education setting.
- Experience in IT support in a classroom or other enterprise setting.
- Experience using Active Directory and Group Policy to manage users computers and groups.
- Experience managing computer groups and administering largescale changes with SCCM or other enterprise management tools.
- Experience managing both physical and virtual servers.
- Experience with SQL database administration.
Knowledge Skills and Abilities:
- Must be selfmotivated selfmanaged and able to adjust priorities in response to rapidly changing conditions based on customer and campus needs.
- Demonstrated ability to collaborate and work as part of a team.
- Must be able to manage conflict and highstakes interactions and remain positive and productive.
- Must demonstrate excellent verbal and written communication skills.
- Demonstrated ability to communicate both with nontechnical and technical audiences and stakeholder groups.
- Demonstrated proficiency in IT Support including the ability to analyze and troubleshoot complex technical issues.
Please be advised that this position is not eligible now or in the future for visa sponsorship.
We value the thoughts you put into a Cover Letter and would like to see your
Resume and List of References. For full consideration please submit the following
document(s):
1. A letter of interest describing relevant job experiences as they relate to listed job qualifications and interest in the position
2. Resume
3. Three to five professional references including name address phone number (mobile number if appropriate) and email address
Questions should be directed to:
ISS Human Resources
Screening of Applications Begins:
Immediately and continues until position is filled. For best consideration apply by March 20 2025.
Anticipated Pay Range:
The starting salary range or hiring range for this position has been established as
IT Professional: $51794 $68000
IT Sr Professional: $68000 $72000
The above salary range or hiring range represents the Universitys good faith and reasonable estimate of the range of possible compensation at the time of posting. This position may be eligible for overtime compensation depending on the level.
Your total compensation goes beyond the number on your paycheck. The University of Colorado provides generous leave health plans and retirement contributions that add to your bottom line.
Total Compensation Calculator: Statement:
The University will provide reasonable accommodations to applicants with disabilities throughout the employment application process. To request an accommodation pursuant to the Americans with Disabilities Act please contact the Human Resources ADA Coordinator at.
Background Check Statement:
Vaccination Statement:
Required Experience:
Unclear Seniority
Employment Type
Full-Time
