Welfare Manager Worcester University of Worcester

Welfare Manager

The MLA Welfare Manager is a fulltime seasonal position (midJune through midAugust) with MLA which is the trade name of Go Languages Worldwide Ltd in the UK and Study World Corp. In the US. As the Welfare Manager you would be working under the direct supervision of the Center Director. The Welfare Manager is responsible for the care safeguarding and welfare of students at MLA Summer Centers. You would need to liaise with others on campus to ensure that any concerns or dangers are highlighted and avoided. This position is required to reside on campus in companyprovided housing and monitor the safety and wellbeing of international high school students attending our cultural immersion program.

Position Overview

• Responsible for student welfare and safeguarding

• Reports to Center Director

• Employment from end of June beginning of August

• 6 working days per week

• 1 day off per week

Required Skills

• Positive outlook

• Enthusiasm

• Excellent organization skills

• Ability to work long hours in a highpressure environment

• Passion for the safety and wellbeing of youth

Company

For almost 50 years MLA World has been bridging cultures together through education and world travel. We are a company dedicated to encouraging the growth of global citizens through English language learning abroad and safe culturally immersive youth programming. With travel and education at the forefront of our mission MLAs work culture is always exciting and full of change. We are an international team who loves sharing culture stories of travel and a passion for working with youth and enlarging their perspectives of the world.

Company Mission Statement

MLA Move Language Ahead is an industry leader committed to providing premier international study abroad programs that ensure the highest levels of safety education and cultural immersion.

LOCATIONS

• Worcester University of Worcester
  (Other locations we operate: Kings College Brunel University Roehampton University University of Surrey University of Reading University of Wales Trinity Saint David Moulton College University of Portsmouth HeriotWatt University Dulwich College The Duke of Yorks Royal Military School)
  

• June 19 2025 August 15 2025*
  *Contract dates may vary to meet the needs of the program

SCHEDULE
As an Welfare Manager youll enjoy a dynamic and flexible work schedule designed to meet the exciting demands of our programme. Shifts will vary across mornings afternoons evenings and weekends providing you with diverse working hours. For example you may be scheduled for a morning and afternoon shift one day and an afternoon and evening shift the next.

Each staff member is contracted for up to 44 hours per week. At the end of every week youll be required to confirm and sign off on your worked hours to ensure everything is accurately recorded.

Required Knowledge Skills and Experience
The successful candidate must have a high school degree or equivalent. Furthermore you are a successful candidate if you have good interpersonal skills and can thrive in the highpressure environment of an exciting international summer school. You must represent MLA Move Language Aheads values and model those values to your team university staff attraction vendors and clients.

Additional required skills include:

• Demonstrated experience in looking after youth

• Ability to multitask

• Excellent communication (verbal and written)

• Attention to detail

• Selfmotivation

• Ability to establish excellent relationships with our clients specifically the Group Leaders who bring their students from abroad

• Aptitude to effectively use Microsoft Word and Excel

• Ability to be pleasant polite and cooperative with fellow employees vendors and guests

Additional preferred qualifications:

• Associates or Bachelors Degree

• Prior work experience as a manager

• Prior work experience with a MLA summer center or youth camp

• First Aid certification

• Must hold a valid US DriversLicense as occasionallocal errandsand other nonstudent transport may be required (US Centres only)

Key Position Accountabilities
PreProgram

• Attend all required paid training/induction meetings prior to the start of a session

• Review itineraries and become knowledgeable with all aspects of the program

• Complete any required training sessions/courses as directed

• Review the Center Setup Guide

• Become familiar with the mlaEasy Center Management software

• Communicate with the center staff regarding movein training and any other preprogram information

Management of the Center

• Help maintain a clean organized and professional Center Office

• Review all details pertaining to the daytoday center welfare operations and ensure all program components are properly planned and delivered

• Attend all meetings with Group Leaders in support of the Center Director

• Work in conjunction with the Director of Studies to confirm the student attendance in the tuition program

• Attend regular meetings with Campus Partners as requested which may include Conference Services Dining Services and Public Safety to ensure the program is running smoothly and the needs of our group leaders and student are being met

Welfare & Safeguarding

• Read and understand the MLA Safeguarding Policyand Staff Handbook and be fully acquainted with our policies for the welfare and protection of students

• Be aware of safeguarding duties including all local state and federal laws regarding minors

• Ensure that all MLA and campus policies for the welfare and protection of children are understood by students and adhered to by all staff

• Constantly monitor student and staff safety and welfare addressing any concerns promptly and effectively

• Support the Center Director in establishing and effectively communicating with staff and guests sitespecific emergency evacuation and preparedness plans

• Address any student or staff concerns keeping a log report to the relevant persons involved and follow up with a record of the outcome

• Ensure that each students cultural religious and dietary needs are met and respected

• Act as a Group Leader for individual students if necessary; Duties may include ensuring their welfare be on hand if they need help airport transfers and wakeup calls

• Establish and effectively communicate to staff and guests sitespecific emergency evacuation and preparedness plans

• Maintain 24hour on call emergency assistance for the Center

• Assist Centre Director for any Authorized Student PickUp requests ensuring proper documentation is received and recorded

• Help students to adjust to life in a new culture and to understand information concerning personal safety

• Liaise with the Medical Doctor regarding any welfare related matters

Health & Safety

• Oversee the MLA Health and Safety Protocol for the centre

• Undergo risk assessments of all campus facilities used by our programme

• Keep all programme risk assessments organised and uptodate

• Be knowledgeable on how to respond and/or escalate on and offcampus health and safety matters

• Coordinate all student and employee care with the MLA Medical Doctor on site

Company Quality Performance

• Work with the Center Director to ensure that what has been sold to the guests is being provided by the center

• Participate in a comprehensive Center induction to all new guests within 24hours of arrival

• Followup with MLA Activity Staff to verify all guest inquiries are handled promptly and effectively

• Confirm the student and Group Leader handbooks are available and the contents are being adhered to

Program SetUp

• Participate with the staff in the preparation of the site to include creation of bulletin boards signage itineraries welcome packets and activity programs

• Oversee all MLA campus signage to ensure students can clearly find their way around campus and have access to important phone numbers and emergency information

• Direct the setup of student rooms where needed by distributing linen arranging furniture and preparing keys

• Collaborate with the Center Administrator to ensure a correct rooming list has been provided to the Center in accordance with the Center contract and student needs

• Conduct guest room inspections to verify the rooms are clean and up to the standards of MLA

Administrative Duties

• Help complete the Airport Transfer Check within the mlaEasy software to ensure all airport transfers have been booked and confirmed correctly

• Maintain accurate lists of students medical needs histories and dietary requirements

• Attend regular staff meetings to maintain good communication and positive morale

• Maintain the Master Center Excel file with detailed housing dining and facilities usage

• Assist the Activity Manager with the booking and confirming of extra excursions

• Oversee the maintenance requests by group leaders and students and ensure they are communicated and completed by the campus partners

• Administer the collection and distribution of the student passports and security deposits

• Oversee reporting of campus damages and collecting security deposits when necessary

• Participate in the endofprogram staff evaluations and program report

• Provide daily maintenance on the Center Notice Board to ensure accuracy and clear communication

Liaising

• Develop a good business relationship with the college/university to ensure group leader and student needs are met

• Act as the main point of contact to the dining hall ensuring dietary needs of students and staff are taken care of

• Provide support for all direct reports and subordinates when necessary

• Maintain regular communication with the COO and/or the Head Office

• Use company provided communication channels for all business correspondences including company email and phone (in UK centres)

• Develop and maintain open lines of communication with Group Leaders

• Support MLA Welfare Managers at other centers when required

• Work with vendors to ensure strict student welfare and safety measures are taken

• Assist the Center Director to ensure grievance and disciplinary procedures are adhered to

• Liaise with Director of Studies to ensure all students are present in class and follow standardised communication procedures for absent students

OffCampus Excursions

• When directed attend offcampus excursions and assist Activity Leaders with supervision of students

• When directed attend the mini breaks to monitor guest and staff conduct and to support the program when necessary

• Make decisions while on excursions regarding the safety and welfare of our guests

• Confirm all meals scheduled offcampus included all dietary needs and requests

OnCampus Activities

• Maintain a visible presence at the Center

• Work with the Director of Studies to locate students who are late/absent from the lessons and discover why they were not present; refer students with illness to the Medical Doctor

• Make regular visits to the dining hall during mealtimes to interact with the guests and confirm operations are running smoothly

• Work with dining services to ensure all food is properly labeled and special dietary meals are available for students to meet their specific needs

• Coordinate student birthday celebrations with the MLA staff and group leaders

• Serve as the Manager on Duty for all scheduled swimming events

• Maintain a visible presence at the Center

Residence Hall Supervision

• Work with the Night Guardian in ensuring the Centers rules are being upheld regarding the quiet hours and lights out

• Meet with students who violate the Centers rules regarding quiet hours and lights out

• Support the Night Guardian in the event any issues arise requiring that more than one person be present

Compensation
The Welfare Manager is compensated as a weekly salary commensurate with the successful candidates education and experience. Starting salary is from GBP 550per week Holiday Pay 12.07. The Welfare Managerwill also receive complimentary room and full board as part of their compensation package.

MLA Reputation and Code of Conduct

• To actively support MLA in its mission to provide quality learning

• To provide courses that will challenge the students (realise their potential) and work together to reach their academic targets and support them

• To comply with management requests to follow the guidelines of external organisations such as British Council in a timely and accurate manner

• To be dressed in a presentable professional way and always start on time and if this is not possible to inform your manager as early as possible

• Develop a good rapport with the students and Group Leaders and avoid absences as much as possible

• There is a specific list of what code of conduct we expect from all staff members in our Staff Handbook

UK EQUALITY ACT 2010
MLA Move Language Ahead is an equal opportunity employer dedicated to excellence through diversity and does not discriminate on the basis of age gender marital status being pregnant or on maternity leave race (including ethnic or national origin nationality and colour) disability sexual orientation or expression religion beliefs or any other nonjob related criteria.