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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Come work for the largest equipment dealer in North America! Are you a hardworking individual that thrives in a fastpaced environment and looking to take your career to the next level If so then come join our award winning team!
We provide our employees with the following tools and resources to be successful:
- Training
- Outstanding benefits package (Medical Dental and Vision insurance plus much more!
- 401(k) with match
- Competitive wages
- Company laptop
- Paid time off
- 10 paid holidays
Our Material Handling group is seeking a fulltime Service Dispatcher for our Wallingford CT branch. This position is first shift Monday to Friday. The primary responsibilities of the position consist of but are not limited to:
- Dispatch Technicians to handle service requests and preventive maintenance (PM)
- Take record and prioritize customer calls for service requests
- Compile and complete customer summary invoicing
- Organize and file paperwork for the department
- Maintain Technician time log
- Answering internal and customer service calls
- Weekly payroll time card entry
- Opening and closing work orders including accurately recording story lines into each order
- Invoicing & accounts receivables assistance
- PM running & monitoring throughout the month
- PM tracking reports & audit completed work for weekly meeting
- PM scheduling for technicians
- Work in process (WIP) assistance to dispatch proper technician (closest technician with correct skill set) to our customers
- Fleet service call monitoring & assignment
- Fleetmatics monitoring to ensure technicians are on time at field accounts
- Responsible for various reports (PMs completed overtime nonproductive clocking first start tracking tracker audits)
- Assist Technicians with finding technical data
- Incorporate Altas Guiding Principles into daily activities
- Performs other duties as assigned
Desired Skills and Qualifications:
- Previous dispatching warranty administrative or mechanic experience is highly preferred
- A strong technical knowledge base is desired to answer technician questions
- Must have strong computer skills and working knowledge of Microsoft Word Excel and Outlook. Previous ERP experience is a plus.
- Possess excellent verbal and written communication skills
- Excellent time management skills and the ability to communicate with all levels of coworkers as well as customers
- Language Skills Intermediate: Ability to read and interpret documents such as safety rules operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.
- Mathematical Skills Basic: Ability to add and subtract two digit numbers and to multiply and divide with 10s and 100s. Ability to perform these operations using units of American money and weight measurement volume and distance.
- Reasoning Ability Basic: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
Physical Demands/Work Environment:
- Physical/Sensory Functions: Regularly will use sit use hands talk/hear; Frequently will reach with hands; Occasionally will stand walk climb or balance stoop kneel crouch or crawl taste/smell.
- Vision: No special vision requirements.
- Lift and/or Move Functions: Regularly will lift up to 10 pounds; Frequently will lift up to 25 pounds; Occasionally will lift up to 50 pounds
- Work Environment: Regularly will work near moving mechanical parts exposed to fumes or airborne particles
About Alta:
Culture is Job #1. Alta Equipment Group prides itself in living by our Guiding Principles: Invest in the Best Passion for Excellence Customers for Life Mutual Respect and One Team. More than an equipment company Alta is an innovator of solutions delivering diverse products and unrivaled support centered on building lasting customer relationships.
If you have a passion for excellence and are ready to make a difference within our organization were ready for you. Whether its selling the worldsbest big iron rolling up your sleeves and servicing our industryleading construction and material handling product brands or being a difference maker behind the scenes we can use your skillset.
At Alta Equipment Group we believe in mutual respect and are committed to diversity while inspiring our employees to reach their maximum potential. Voted a Top Work Place USA our employees across North America are committed to excellence. Its the Alta way.
So lets start the conversation. Click the link to apply and begin the journey of a lifetime.
What We Look For:
At Alta Equipment Group we are looking for candidates who are a cultural fit with our organization and understand that every task and job goes toward fostering customers for life. Along with that a great attitude that embraces mutual respect and delivering a consistent high energy level that exudes a passion for excellence. Also we are searching for a skill set that has a high aptitude for the position with a continual focus on investing in ones profession through additional training and learning.
Other Opportunities at Alta:
Please visit our careers page at altg.jobsto view other openings that may be of interest to you!
Alta Equipment Group is an equal opportunity employer.This means we do not discriminate on account of age race religion color sex national origin ancestry citizenship height weight marital status familial status disability genetic information military status veteran status misdemeanor arrest record or membership in any other classification protected under applicable law.If you believe the Company has violated its equal employment opportunity policy in any way please contact immediately!
Other details
- Pay TypeHourly
Employment Type
Hourly
