Assistant Service Director
Assistant Service Director
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Salary Not Disclosed
1 Vacancy
Job Description
Beaver Chevrolet is looking for a motivated and experienced Assistant Service Director to join our team. The ideal candidate will possess excellent leadership and technical skills as well as a deep understanding of automotive service operations. Their main responsibility will be to ensure that repairs are performed correctly and efficiently by qualified technicians and that the service department maintains a consistently high level of customer satisfaction.
Responsibilities:
- Lead and inspire a team of skilled service technicians to deliver exceptional results.
- Mentor technicians helping them elevate their skills to the next level.
- Ensure compliance with federal state and local regulations affecting service operations including hazardous waste disposal and OSHA guidelines.
- Master manufacturer warranty and policy procedures to ensure seamless compliance.
- Champion continuous learning by providing topnotch manufacturer training for all department employees.
- Conduct performance reviews that motivate and guide technicians toward excellence.
- Distribute repair assignments fairly ensuring optimal workflow.
- Provide technical support for technicians when necessary.
- Monitor repair orders throughout the day to keep projects on track.
- Uphold the highest standards of service quality minimizing comebacks through rigorous spot checks.
- Road test vehicles to verify the quality of work performed.
- Ensure accurate billing of repairs and processing of all paperwork.
- Build lasting relationships through a robust customer followup program confirming satisfaction with every service experience.
- Address all customer complaints within 24 hours collaborating with other managers when needed.
- Oversee shop conditions ensure continuouscleanliness safety and equipment maintenance.
- Safeguard special tools through proper care storage and inventory management.
- Stay ahead of industry advancements by recommending new equipment and tools.
- Step up to fill roles like service advisor or dispatcher when the team needs support.
- Participate in manager meetings contributing insights and expertise.
- Foster a culture of harmony and teamwork within the department and across the dealership.
- Maintain a safe work environment and professional appearance that reflects our highly respected brand.
Qualifications:
- Proven leadership experience in automotive service management or a related field.
- Exceptional technical knowledge of automotive systems and repair procedures.
- Indepth understanding of service operations regulations and compliance.
- Stellar customer service skills with a passion for exceeding customer expectations.
- Strong communication and interpersonal abilities.
- Proficient in performance management tools and software.
- Ability to handle highpressure situations with professionalism.
- Valid drivers license with an acceptable driving record.
- Flexible availability including Saturdays.
- Selfmotivated with a commitment to continuous improvement.
Experience Required:
- Proven Service Department Leadership: Minimum 35 years of experience in a supervisory or management role within a dealership or automotive service center demonstrating the ability to lead and motivate a team toward exceptional performance
- Technical Expertise: Comprehensive knowledge of automotive repair processes diagnostic tools and best practices with a commitment to maintaining the highest standards of service quality and efficiency.
- Regulatory Compliance: Familiarity with federal state and local regulations including OSHA and hazardous waste disposal protocols to ensure a safe and compliant work environment.
Who We Are:
At Beaver Chevrolet our mission is to provide a healthy positive work environment that attracts the best people in our market creating a team unified in working to gain and satisfy all customers. We are extremely proud of our commitment to the community and our staff and are seeking a hardworking and eager individual excited to serve alongside us.
What We Offer:
- Employee purchase and service discounts
- Medical Dental Life and Disability insurance
- Flexible Spending Plan
- 401(k) retirement plan
- Paid Vacation
- Familyoriented and friendly work environment
- Tenured leadership and management team with a focus on career development
- Flexible schedule
- Team outings
We are an equal opportunity employer and prohibit discrimination and harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
Required Experience:
Director
Employment Type
Full-Time
