Business Direct Advisor
Business Direct Advisor
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Job Description
Your job is just one part of your life. When you bring your skills ideas energy and hunger for growth to us youll be recognised and rewarded for your contribution in return. Youll have our support to excel for our customers deliver positive change for our communities grow your career all while still having time for what matters most to you.
We win in the right way which is always putting our customers first
Everyone is given the opportunity to learn grow and achieve
Youll be supported to manage your career work and life
In this phone based role you will
Service calls from all segments of Business customers and resolve their initial query
Build rapport credibility and remain present with the customer during the enquiry
Clearly articulate the digital options available for customers through Internet Banking desktop or mobile applications to assist and provide a resolution
Participate and contribute to the daily operating rhythm including upskilling reporting and servicing standards
Seek opportunities to provide feedback to drive efficiencies to current processes
Actively participate in professional development 1:1 performance management and coaching sessions with the Team Lead
What youll bring:
A passion for delivering an amazing experience to customers an unwavering commitment to quality with the will to go the extra mile.
An ability to work collaboratively as a team and resilience selfmotivation and energy to create our signature customer experience.
An appreciation for inclusion and the diversity of our customers
Have excellent time management and problemsolving skills
If successful you will be based out of our Docklands office. In the first 3 months training will take place in Docklands Monday to Friday between 9am and 5:45pm. Following this you will be working on a rotating roster across our opening hours of Monday Friday 8am 8pm).With the option to work from home 2 days per week post training.
A diverse and inclusive workplace works better for everyone
We know that our people make us who we are. Thats why we have built a culture of equity and respect where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment where all NAB colleagues unique backgrounds and identities are understood respected and celebrated. We are committed to providing an environment where you can work your way.
For details on the recruitment process and accessibility please visit www.nab/aboutus/careers/applyforjob. To discuss adjustment requirements please contact the NAB Careers team via (please reference job number) or visit our Careers page through the link above for other contact options.
Join NAB
If you think this role is the right fit for you we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.
Required Experience:
Unclear Seniority
Employment Type
Advisor
