Cabana Cafe - Pool Host

We care about your career and are known for having the absolute best people in the industry. When you join us as a Cabana Caf Pool Host you start a unique opportunity to become celebrated as the very best in your field. Youll learn not only from your fellow Legends but also through our awardwinning learning academy so that you can achieve the highest standards of craft service and leadership and become a legend in your own story.

As aCabana Cafe Pool Host at The Beverly Hills Hotel here are just some of the great benefits you will receive:

Complimentary stays with breakfast included in all 10 Dorchester Collection hotels stays of three night at one time and up to once a year at each hotel (subject to availability and seniority terms)

50 off at bars and restaurants within all of our Dorchester Collection hotels

World class development opportunities (Service Excellence Training Diversity Equity Inclusion & Belonging Trainings Monthly Lunch & Learns)

Social events throughout the year including Quarterly Employee Appreciation Day events Quarterly Employee Awards Annual End of Year Gala

Free Meals on Duty OR Workday Lunches in the form of a prepaid contactless card

Exclusive Access to a discount platform featuring 1000s of retailers

Competitive Medical Dental Vision Benefit

Competitive retirement scheme

As a Cabana Caf Pool Host at The Beverly Hills Hotel your compensation will be $22.15 per hour.

A day in the life of our Hosts it demands high levels of energy in order to keep up. They need consistency even though the days are never alike; and creativity to tackle daily adventures. Listing all of the tasks that our Host/Hostesses accomplishwould be lengthy but the list below is essential to know.

Our Host/esses are responsible for spending time getting to know our guests building relationships and institutional knowledge during their day. This will include ensuring our guests receives nothing but the best experience. Sometimes our guests have special requests shares knowledge with the relevant teams.

They anticipate our guest needs and build rapport with customers and sharing knowledge with the relevant teams. Greets escorts and seats guest as necessary. Take reservations and conduct confirmation calls. Learn and manage the online table reservation system; adding modifying removing confirming reservations and securing cabana reservations.

Our hotels are truly luxury hotels. This requires preventing and correcting the imperfections and blemishes that tend to come up. Our Host/esses are relied upon to report these and work with several other positions to correct.

Communication is what keeps our departments running perfectly. Our Hosts must communicate with other departments and extended hotel team in order to ensure the alignment remains. Answer the phone in accordance with hotels standards.

Our Hosts are responsible for keeping the pool deck orderly confirming patrons are hotel guests and then seating them booking Cabana reservations providing sunshades and umbrellas bringing/taking towels to the laundry and distributing hourly passed pool amenities during their day. This will include assisting with food and beverage delivery open/closing and preparing the pool area for guests setup and breakdown of cabanas and maintaining the pool area to ensure our guests receives nothing but the best experience.

Sometimes our guests have special requests involving specific amenities requesting a shaded or sunny area and even special occasions. Most of these requests are fulfilled by our hosts.

Our hotels are truly luxury hotels. This requires preventing and correcting the imperfections and blemishes that tend to come up. Our hosts are relied upon to report these and work with several other positions to correct.

Communication is what keeps our departments running perfectly. Our hosts must communicate with other departments and extended hotel team in order to ensure the alignment remains.

The items shared are essential. However to ensure consistency our Hosts are provided with specifics on how we care for their department and our hotel. To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required.

Youll bring your unique personality and passion to the role and the team.

Communication is what keeps our departments running perfectly. You have great communication skills with a strong customer service ethic.

Attention to detail is critical for our this role.

English is the primary language used in our hotel. You can comfortably communicate in this language.