IT Business Systems Analyst
IT Business Systems Analyst
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1 Vacancy
Job Description
The work we do matters!
Hiring Agency:
Health & Human Services Agency 25
Location:
Hiring Rate:
Job Posting:
Applications No Longer Accepted On (If no date is displayed job is posted as open until closed):
Job Description:
Examples of Work
What you will do as an IT Business Systems Analyst on the NFOCUS Production Support Team
- Provide over the phone training and information sharing on the use of the NFOCUS application and the AccessNebraska/iServe Portal.
- Answer user NFOCUS questions in a timely and thorough manner.
- Research appropriate responses to questions.
- Assist callers with implementing work arounds.
- Log and track NFOCUS incidents.
- Coordinate with team members to document and track identified problems and known solutions.
- Assist customers with accessing and using AccessNebraska/iServe Portal.
- Collaborate with teammates to meet the needs of customers.
- Assist in the development of the online Help documentation for NFOCUS.
- Rotate coverage of Production Support Email box.
- Rotate coverage for extended Production Support hours.
Requirements / Qualifications:
Minimum Qualifications: Post high school coursework training or experience in the analysis of business processes and system requirements and the creation of business process applications.
Preferred Qualifications: Preference will be given to the candidate with current knowledge of the NFOCUS application and knowledge of DHHS Child Family Services Medicaid and/or Economic Assistance.
Other: This position is located at the Nebraska State Office Building in Lincoln. No remote work and no other office locations available.
Knowledge / Skills / Abilities
- Knowledge of the NFOCUS application.
- Knowledge of DHHS Programs.
- Knowledge of AccessNebraska/iServe user interface.
- Excellent communication and problemsolving skills.
- Support culture where employees are selfmotivated and enthusiastic to provide customer service to internal and external customers.
- Motivates others by demonstrating a positive selfdisciplined work ethic; shares knowledge and common practices and procedures with team and gives acknowledges other teammates contributions.
- Uses logic methods and resources to solve difficult problems with effective solutions.
Benefits
We offer a comprehensive package of pay benefits paid time off retirement and professional development opportunities to help you get the most out of your career and life. Your paycheck is just part of your total compensation.
Check out all that the State of Nebraska has to offer! Benefit eligibility may vary by position agency and employment status. For more information on benefits please visit: Opportunity Statement
The State of Nebraska values our teammates as well as a supportive environment that strives to promote diversity inclusion and belonging. We recruit hire train and promote in all job classifications and at all levels without regard to race color religion sex. age national origin disability marital status or genetics.
Current employees of the State of Nebraska should NOT apply on this external career. Instead go to Workday and access the Jobs Hub Internal Apply app from your home landing page.
Required Experience:
IC
Employment Type
Full-Time
