Internship- End User Services NE
Internship- End User Services NE
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Job Description
Come join an exciting high growth company where you will provide handson technical and customerfacing support while delivering firstrate customer service across the Tricentis organization! If you are a teamoriented supportminded individual with a interest in growing a strong technical background then interning as an IT onsite support specialist position at Tricentis might be perfect for you. In this Intern role you will be a resident problemsolver providing frontline inperson and remote support for Tricentis internal employees. You will have the opportunity to learn skills and gain expertise to identify and troubleshoot issues investigate root causes partake in process creation and provide solutions to ITrelated issues.Come be an intern for the Global End User Support team! Note that all interns are expected to work a hybrid inoffice and remote schedule with 3 days a week being onsite at our Austin office and must be available for the duration of the program.
Job Description
The Intern IT User Support Specialist will be part of a global End User Support (EUS) team that provides firstrate customer service while performing ticketbased support to Windows and Mac users. We will be looking to build your troubleshooting and technical skills. EUS Team members document all work through the ITSM ticketing tool (ie. Requests Incidents Changes Asset Management). All EUS team members are required to be detailedoriented processdriven and accountable for their areas of responsibility. EUS Team members operate as the smart hands of all IT solutions inside their local Tricentis office and are responsible for engaging the proper IT Teams to ensure the support of said solutions. The Intern IT User Support Specialist will assist with the management of IT hardware inventory (laptops monitors and ITsanctioned peripherals) through InTune JAMF and ServiceNow; onboarding and offboarding of Tricentis team members; support of AV solutions and proper ticket documentation/management/ownership.
Essential Requirements
Senior or Junior in college with a focus in Computer Science or ITrelated field
Fluent English speaker
Excellent interpersonal skills
Exceptional customer service skills and sense of urgency
Must have demonstrated analytical and problemsolving skills.
Ability to effectively prioritize and execute tasks in a dynamic and demanding environment.
Experience to include:
Knowledge of EndUser Support Services in an OnSite EndUser/Desktop Support Role
Strong skills in customer service teamwork documentation and communication (verbal and written)
Knowledge of the fundamentals of desktop administration
Strong knowledge of Windows and Mac Operating Systems
Strong troubleshooting skills
Understanding of Asset Management concepts (asset deployment asset retrieval disposal inventory management)
Understanding of Network Administration Active Directory O365 Vulnerability Patching ITSecurity Tools
Use of InTune and JAMF to Install and configure both hardware and desktop apps/software
Performing analytical and technical tasks on PC systems and MacBooks
Has experience with process development/improvement/installation
Understanding of ITIL fundamentals (incident request problem change)
Ability to lift upto 40 lbs
Desirable Requirements
A Certification preferred
Jamf experience preferred
Intune experience preferred
Tricentis Core Values:
At Tricentis we strive for success while inspiring those around us by knowing what we need to achieve and how we will achieve it. Our core values serve as our guiding light to drive our every action and define our ways of working so that we can create and enjoy a successful journey and reach higher heights together.
Demonstrate SelfAwareness: Own your strengths and limitations.
Finish What We Start: Do what we say we are going to do.
Move Fast: Create momentum and efficiency.
Run Towards Change: Challenge the status quo.
Serve Our Customers & Communities: Create a positive experience with each interaction.
Solve Problems Together: We win or lose as one team.
Think Big & Believe: Set extraordinary goals and believe you can achieve them.
Tricentis is proud to be an equal opportunity workplace. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran.
Required Experience:
Intern
Employment Type
Full-Time
