Learning Experience Leader

About TaskUs: TaskUs is a provider of outsourced digital services and nextgeneration customer experience to fastgrowing technology companies helping its clients represent protect and grow their brands. Leveraging a cloudbased infrastructure TaskUs serves clients in the fastestgrowing sectors including social media ecommerce gaming streaming media food delivery ridesharing HiTech FinTech and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45000 employees globally. Presently we have a presence in twentythree locations across twelve countries which include the Philippines India and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion exploring new technologies being ready to handle any challenge at a moments notice and mastering consistency in an everchanging world.

What We Offer: At TaskUs we prioritize our employees wellbeing by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established including Total Rewards Wellness HR and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover we actively encourage internal mobility and professional growth at all stages of an employees career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

What does a Learning Experience Leader really do

Think of yourself as someone who will create and maintain a positive and professional learning environment in the organization. Imagine yourself going to work with one thing on your mind: you will design and expand training and development programs. These programs should be aligned with productspecific training methodologies and initiatives. As a Learning Experience Leader you will:

• Set the standards and expectations through your conduct work ethic integrity and character;

• Create and deliver enduser partner and distributor training which includes curriculum training and exams for all general preparatory courses prior to enterprise endorsement;

• Deliver technical preparatory training covering basic skill requirements as identified by enterprise needs;

• Accomplish projects and motivate trainees through effective training;

• Continuously improve training programs and other learning opportunities across the organization;

• Amend and revise programs as necessary for them to adapt to the changes occurring in the work environment;

• Act as the content expert and maintain relevant training documents and training materials for training conducted;

• Develop and create effective induction programs;

• Monitor and review trainees progress through questionnaires and discuss with their managers;

• Ensure that statutory training requirements are met understand elearning techniques and identify where they are relevant and be involved in the creation and/or delivery of elearning packages;

• Research and present new technologies and methodologies in workplace learning; and

• Ensure that all trainees adhere to the companys Code of Conduct.

• The Learning Experience Leader will support learning and development of our Roadside Assistance Specialist

What does a Roadside Assistance Specialist really do

Think of yourself as someone who is responsible for ensuring that the transportation of our passengers is safe and effective and ensuring that our fleet operations can continue on their transportation missions with minimal delays. Imagine yourself as the rescue expert responsible for ensuring safe and secure troubleshooting and problemsolving of vehicle mission error types and other obstacles that may impede or prevent the successful completion of our passengers rides. As a Roadside Assistance Specialist you will:

• Maintain TaskUss high standard of safety inside and outside of the vehicle;

• Consistently demonstrate situational awareness an understanding of the technology in his/her care and a willingness to constantly adjust to changes in the environment;

• Be the deputy for technology by communicating courteously always with management engineers and the public;

• Operate/Drive in single and or dual driving mode for 68 hours a day alone or with a codriver five days a week; able to sit still for long periods;

• Capable of responding quickly to changing and potentially highpressure environments;

• Work mostly individually but also in small groups of 210 people;

• Monitor multiple software systems with constant focus;

• Provide concise clear and accurate verbal and written feedback regarding the vehicles operations; Complete daily reports and document procedures and tests.

• Interact with the members of the public and educate them on selfdriving technology.

• Operate selfdriving vehicles on both defined and undefined routes including a variety of environmental conditions.

• Operate onboard data recording computers;

• Comfortable riding as a passenger in a selfdriving vehicle where the driver may have little control over the vehicles operations.

• Responsible for safely setting up driverless vehicles.

• Safely operates a nonautonomous vehicle while monitoring the location of a driverless vehicle(s). Responsible for the safe recovery of the autonomous vehicle which includes but is not limited to parking safely behind the driverless vehicle setting up protection disengaging the selfdriving car and driving the car to a safe location.

• Apply safety procedures to any situation involving the rescue of a selfdriving car.

• Exercise excellent customer service while assisting passengers of the driverless vehicle to disembark board the rescue vehicle and safely drive passengers to their destination.

• Comply with TaskUss Autonomous Vehicle Division zerotolerance policy regarding the use of alcohol or by selfdriving vehicle operators during a shift including randomized drug testing.

• Removes stalled vehicles from surface streets and lanes of travel and removes vehicles from the lane once the situation has been stabilized

• Coordinates with local law enforcement agencies as needed

• Respond to emergency roadside assistance calls based on the ETA provided and within appropriate SLAs

• Drive a safe vehicle to and from specified destinations safely and follow all state and local laws and DOT regulations

• Focuses on safety and compliance including the realtime reporting of any accidents and incidents encountered on the road monitoring of road conditions and following all applicable traffic laws

• Other duties as required.

Requirements:

• Must be 21 years of age or older

• High School Diploma or GED required. Fouryear college degree (preferred) in a related field like industrial or applied sciences;

• Meets driver requirements including driving record and criminal history under applicable regulations and laws in the state(s) in which the selfdriving vehicle monitor will be working

  • Must have and maintain a valid state drivers license

  • Valid drivers license with a clean driving record

• Minimum of 3 years of experience in professional driving on public roads. Additional experience is preferred;

• Proficient in Microsoft and Google applications

• A problem solver and critical thinker

• Follow welldefined methods procedures reports forms and competent aspects of the job

• Can present and facilitate a class discussion

• Energetic enthusiastic and creativecan think outside the box with different ways to motivate and engage an audience

• With strong interpersonal conflict management mentoring organizational project management and influencing skills

• Has excellent oral and written communication skills

• Can work in a flexible schedule including weekends holidays and longer hours

• Possess knowledge of and/or previous experience of driving in a professional setting such as driving delivery trucks and operating safely within hightraffic or congested city zones and in small areas.

Physical Requirements:

• Occasional standing walking and sitting.

• Long periods of sitting.

• Use hands to finger; handle or feel; and talk or hear; climb stairs and/or ladders.

• Occasionally required to reach with hands and arms; climb or balance; and stoop kneel crouch or crawl.

• Must be able to occasionally lift and/or move up to 45 pounds.

• Must use close vision distance vision peripheral vision depth perception and the ability to adjust focus.

• Most work is accomplished outdoors in a vehicle.

Nice to Have:

• At least 1 to 2 years of working experience in a related field (training or teaching experience

• Has strong leadership skills with proficiency in handling groups

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds demographics and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process please let us know.

EEO: TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees our clients our services and our community.

We invite you to explore all TaskUs career opportunities and apply through the provided URL