Technical Trainer
Technical Trainer
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Job Description
PagerDuty Inc. (NYSE:PD) is a global leader in digital operations management. Half of the Fortune 500 and nearly 70 of the Fortune 100 trust PagerDuty as essential infrastructure.
Join us. At PagerDuty youll tackle complex problems collaborate with kind and ambitious people and help build a more equitable worldall in a flexible awardwinning workplace.
The Technical Trainer will develop and deliver engaging inperson and virtual training material on PagerDuty products and practices to existing customers. In this role you will collaborate with team members and subject matter experts to create course outlines and course content and then deliver them to our clients. The Technical Trainer will also be responsible for reviewing existing content in conjunction with student feedback and working with team members to identify areas for improvement. The goal of the individual in this role is to ensure successful management of assigned training sessions that result in product adoption and position PagerDuty as a leader in the Operations Cloud space.
Responsibilities:
- Deliver instructorled (inperson or virtual) classroom training to endusers on a regular basis
- Deliver engaging and informative webinars on a recurring basis
- Assist in developing and maintaining technical training content lab exercises presentations takehome materials and other accompanying educational content
- Design and develop engaging course content and learning activities for virtual inperson and eLearning modalities with continuous improvement cycles
- Communicate with our Customer Success Support Sales and Professional Services teams to identify popular training concepts to develop and deliver
- May be asked to write instructional content for eLearning product training courses
Basic Qualifications
- 35 years of experience supporting customers with Onprem solutions cloud and SaaS products
- Demonstrated experience creating and implementing inclass exercises that incorporate realworld application and stimulate learner participation across multiple personas
- Understanding of DevOps SRE and system administration including familiarity with scripting in BASH Python Ruby and/or other languages
- Understand types of system (node) that you write a job against Linux/Redhat Using SSH Windows
- Experience with Command Line Network Engineering Basics Host/DNS Names Basic Connections for Computers Orchestration of Jobs and deployments as Tasks and Sessions
Preferred Qualifications
- Experience with cloud platforms (AWS Azure GCP) and Ansible
- Experience with ITSM tools such as ServiceNow
- General understanding of Adult Education practices and principles
- Multilingual an asset
PagerDuty is a flexible hybrid workplace. We embrace and encourage inperson working as an integral part of our culture. Both our employees and external research tell us that colocated collaboration strengthens connections drives innovation and accelerates learning.
For external applicants including employee referrals this role is expected to come into our Toronto office once per week so they can thrive in their new role and fully embrace being a Dutonian!
The base salary range for this position isCAD. This role may also be eligible for bonus commission equity and/or benefits.
Our base salary ranges are determined by role level and location. The range which is subject to change based on primary work location reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range we determine pay for an individual based on a number of factors including market location jobrelated knowledge skills/competencies and experience.
Your recruiter can share more about the specific offerings for this role as well as the salary range for your primary work location during the hiring process.
Hesitant to apply
We encourage you to submit your resume even if you dont meet every requirement. We value potential and consider each candidates full professional story. Whether youre exploring a career change or taking your next step we look forward to reviewing your application. If this just isnt the right role or time sign up for job alerts!
Where we work
PagerDuty currently has offices in Atlanta Lisbon London San Francisco Santiago Sydney Tokyo and Toronto. We offer a hybrid flexible environment. We also provide ample opportunities for connection like team offsites and volunteering events.
How we work
What we offer
As a global organization our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more including countryspecific offerings on our benefits site.
Your package may include:
Competitive salary
Comprehensive benefits package from day one
Flexible work arrangements
Company equity*
ESPP (Employee Stock Purchase Program)*
Retirement or pension plan*
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty companywide paid days off in addition to PTO
Paid parental leave: 22 weeks for pregnant parent 12 weeks for nonpregnant parent (some countries have longer leave standards and we comply with local laws)*
Paid volunteer time off: 20 hours per year
Companywide hack weeks
Mental wellness programs
*Eligibility may vary by role region and tenure
About PagerDuty
PagerDuty Inc. (NYSE:PD) is a global leader in digital operations management enabling customers to achieve operational efficiency at scale with the PagerDuty Operations Cloud. The PagerDuty Operations Cloud combines AIOps Automation Customer Service Operations and Incident Management with a powerful generative AI assistant to create a flexible resilient and scalable platform to increase innovation velocity grow revenue reduce cost and mitigate the risk of operational failure. Half of the Fortune 500 and nearly 70 of the Fortune 100 rely on PagerDuty as essential infrastructure for the modern enterprise.
PagerDuty is Great Place to Workcertified a Fortune Best Workplace for Millennials a Fortune Best Medium Workplace a Fortune Best Workplace in Technology and a top rated product on TrustRadius and G2.
Go behindthescenes on our careers site and @pagerduty on Instagram.
Additional Information
PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race religion color national origin gender sexual orientation age marital status parental status veteran status or disability status.
PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation please email and we will work with you to meet your accessibility needs.
PagerDuty uses the EVerify employment verification program.
Employment Type
Full Time
