Client Manager
Client Manager
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Job Description
Company Overview:
MedPro Disposal a leading provider of healthcare compliance solutions is seeking a dynamic and resultsdrivenClient Manager to join our team in Naperville IL. We empower medical facilities nationwide by ensuring adherence to stringent regulations and streamlining waste management prioritizing safety and sustainability in the healthcare environment.
We are committed to providing innovative solutions and exceptional service that enable healthcare providers to focus on what matters most patient care. Join our team and play a pivotal role in building and maintaining strong client relationships that drive business growth.
Our Mission:
As a Client Manager your mission is to enhance client value by:
- Maximizing Client Value: Crossselling innovative compliance solutions and managing service adjustments effectively.
- Delivering Exceptional Client Experiences: Providing a seamless and personalized experience that fosters longterm client loyalty.
- Driving Revenue Growth: Identifying and capitalizing on opportunities to expand client relationships and increase revenue.
- Ensuring Client Retention: Proactively addressing client needs and mitigating churn risks.
Compensation & Benefits:
- Uncapped Earning Potential: OTE $75K$85K with uncapped commissions rewarding your performance and dedication.
- Career Advancement Opportunities: Ongoing training mentorship and clear pathways for internal advancement.
- Collaborative & Supportive Team: Join a highenergy team that celebrates success and fosters a positive work environment.
- Comprehensive Benefits: Excellent health dental and vision insurance along with a comprehensive benefits package.
- WorkLife Balance: Generous paid time off and summer hours.
Key Responsibilities:
- Strategic Account Management: Develop and implement tailored account strategies to drive client retention and revenue growth.
- ValueBased Sales & CrossSelling: Identify client pain points and present MedPro Disposals innovative solutions uncovering opportunities for crossselling and upselling.
- Client Relationship Management: Build and maintain strong longterm relationships with key decisionmakers in the healthcare sector.
- Proactive Client Support: Address client concerns promptly and ensure their satisfaction.
- Problem Resolution & Negotiation: Resolve service issues effectively and negotiate winwin solutions for both clients and the company.
- CRM Data Management: Maintain accurate and uptodate client records in our CRM system (e.g. Salesforce HubSpot).
- Client Retention & Advocacy: Identify and proactively address potential customer churn acting as a client advocate.
- CrossFunctional Collaboration: Partner with operations billing collections and sales teams to deliver exceptional client solutions.
Qualifications:
- Experience: 2 years of proven success in sales or account management.
- Education: Bachelors degree in Business Marketing or a related field preferred (or equivalent experience).
- CRM Proficiency: Strong proficiency in CRM software (e.g. Salesforce HubSpot).
- Communication & Interpersonal Skills: Excellent verbal and written communication skills.
- Sales Acumen: Proven ability to meet and exceed sales targets.
- Organizational & TimeManagement Skills: Strong organizational and timemanagement skills.
- Professionalism & Client Focus: Selfmotivated detailoriented with a positive and professional demeanor and a strong focus on client satisfaction.
- Problem Solving: Proven ability to resolve client issues effectively.
Application Process:
Shortlisted candidates will be required to complete a brief sales skills assessment before the initial interview.
EEO Statement:
MedPro Disposal/MP1 is committed to fostering a diverse and inclusive workplace. We are an equal opportunity employer and encourage all qualified candidates to apply regardless of race religion color gender identity sexual orientation age disability veteran status or any other legally protected characteristic.
Required Experience:
Manager
Employment Type
Full-Time
