Front Office Supervisor 1700 Per hour
Front Office Supervisor 1700 Per hour
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
The Dalmar & Element Hotel as part of the Wurzak Hotel Group is a dualBranded Marriott Franchise property that is seeking a Front Desk Supervisor who is interested in working hard and finding continuous opportunities to learn and grow on the job each day. We are looking for someone who is looking to build a career in the hospitality industry.
General Requirements & Experience
- Interview select train schedule coach and support associates ensuring they perform in accordance with established brand or hotel standards and consistent with companycore values.
- Resolve guest complaints and concerns by conducting thorough research of the situation and determining the most effective solutions.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Participate in lobby ambassador and other activities related to interacting with guests on an individual level thus creating a relationship and culture that will result in repeat stays.
- Oversee front office operations in the absence of the Front Office Manager or Director of Front Office
- Perform bookkeeping activities such as balancing accounts and conducting audits.
- Make and confirm reservations.
- Promote Wurzak Hotel Groupand brandspecific marketing programs.
- Greet guests immediately upon arrival; register and assign guests to hotel rooms.
- Provide welcome folders containing room keys certificates coupons and refreshment center keys as appropriate.
- Compute bills collect payments handle cash and make change for guests.
- Close out guest accounts at time of check out. In the event of dissatisfaction negotiate compromise which may include authorizing revenue allowances.
- Create specific measurable achievable realistic and timely action plans to remedy guest service deficiencies.
- Ensure hotel entrance reception and other public areas are properly maintained in regard to cleanliness and appearance.
- Practice safe work habits wear protective safety equipment and follow MSDS and OSHA standards.
- Perform other duties as requested by management.
- Lightspeed Experience is preferred
Our Perks
- Competitive Salary
- Paid Time Off
- Medical Dental Vision health insurance
- Robust supplemental insurance for Life AD&D Pets legal and more
- Wellness programs for mental physical and financial wellness
- Hotel and travel discounts
- Generous retirement/401k benefits
- Education and professional development
- Employee luncheons and employee recognition programs
Who We Are
Wurzak Hotel Group (WHG) is a Philadelphiabasedowner developer and operator of premium branded fullservice extended stay and focus service hotels.WHGs core expertise is its unique ability to develop and operate hotels and food and beverage outlets in an entrepreneurial manner maximizing returns on the investment and developing longterm relationships with our guests.
WHGhas earned and maintainsits competitive advantage by developing talent within the organization who embody the same entrepreneurial spirit of our leadership team and who seek to create value through tireless innovationtight focus on the operational details and uncompromised guest satisfaction.Wurzak Hotel Group has a proven track record of developing and managing hospitality assets for over 30 years and continues to be recognized as one of the regions top hospitality companies.
WHG is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture where all our team members can thrive. We have a zerotolerance policy for workplace discrimination on the basis of someones race gender disability or any other basis protected under federal state or local laws.
EEO m/f/d/h
Required Experience:
Manager
Employment Type
Full-Time
