Claims Continuous Improvement Specialist

We have an exciting opportunity to join the Operational Excellence Team as a Continuous Improvement Specialist based in our Bolton office. Working with our Claims areas youll drive process efficiency and quality in a way that enables our people to do the right things for our customers. The Claims Continuous Improvement agenda is a priority focus in Commercial Claims and this role will support in delivering that agenda and continuing to embed the capability and culture of Continuous Improvement.

At AXA we work smart empowering our people to balance their time between home and the office in a way that works best for them their team and our customers. Youll work at least 40 of your week away from home moving to the majority of your working week from September 2025. Away from home means either attendance at in our Bolton office visiting clients or attending industry events.

Were also happy to consider flexible working arrangements which you can discuss with Talent Acquisition.

What youll be doing:

• Working across claims operational areas to scope plan and deliver improvement activity to support the overall strategic direction through hands on delivery.
• Work with Risk Customer and frontline teams leveraging customer journey maps to identify improvements to customer and broker experiences.
• Lead process improvement projects and implementing a problemled data driven and evidencebased approach to recommendations and decisionmaking.
• Build strong stakeholder relationships and deliver customercentric solutions.
• Working as part of project teams to deliver agreed changes setting objectives planning activity and ensuring that critical milestones are met.
• Secures and deploys resources effectively and efficiently consistently finds creative approaches and workarounds to get work complete with very constrained resources.
• Use a systematic and datadriven approach to evaluate business challenges ensuring that the benefits achieved through CI activities are tracked and measured to ensure successful delivery
• Advocate the drive for a culture of Continuous Improvement within the business empowering individuals to improve their own processes within an agreed framework of change.
• Support and mentor process owners to enhance the organisations skills in Continuous Improvement methodologies while collaborating with UK&I best practices across AXA Commercial.

Due to the number of applications we expect to receive for this role we reserve the right to close this advert earlier than the listed closing date to ensure were able to effectively manage interest. Therefore if youre interested in joining us at AXA please dont hesitate to apply.

What youll bring:

• Experience in Lean/Six Sigma methodologies preferably with a Green Belt qualification or Lean equivalent.
• Experience of working in an Agile project environment desirable.
• Strong stakeholder management including the ability to influence others and navigate conflicting objectives.
• Demonstrates strong analytical thinking skills and the ability to constructively question and improve existing processes.
• Exceptional numerical proficiency and comfortable discussing financial and nonfinancial benefits with finance and other business leaders.
• Utilises expertise to offer guidance and training to others on CI/OpEx methodologies employing clear and effective verbal communication skills.
• Proficient in using the programs Excel PowerPoint and Visio.
• Applies knowledge and skills to work independently with support from team members as needed.
• Comfortable with UK travel to work with stakeholders on an adhoc basis.

As a precondition of employment for this role you must be eligible and authorised to work in the United Kingdom.

What we offer:

At AXA UK were appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:

• Competitive annual salary dependent on experience
• Annual company & performancebased bonus
• Contributory pension scheme (up to 12 employer contributions)
• Life Assurance (up to 10 x annual salary)
• 25 days annual leave plus Bank Holidays
• Opportunity to buy up to 5 extra days leave or sell up to 5 days leave
• AXA employee discounts
• Gym benefits

To apply click on the apply for this job button youll then need to log in or create a profile to submit your CV. Were proud to be an Equal Opportunities Employer and dont discriminate against employees or potential employees based on protected characteristics. If you have a longterm condition or disability and require adjustments during the application or interview process were proud to offer access to the AXA Accessibility Concierge. For our support please send an email to .

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Who we are:

AXA Commercial protects businesses from multinationals to micro startups giving them the confidence to thrive. Were currently making our biggest ever investment to develop the expertise and skills we need to be the best. Were a vibrant community where everyone is supported to learn develop and take ownership of their work.