Essential Duties And Responsibilities
1. Within the organization support and enhance the use of the universitys various technology resources such as Jenzabar CX Recruitment Manager InsideCBU phone systems Cognos and other reporting tools etc. 2. Work closely with other areas/departments (such as Financial Aid Enrollment/Academic Advising Residence Life and others) to provide userfriendly tools for prospects who are working through the enrollment process. 3. Perform configuration and customization of the Salesforce platform. 4. Maintain Salesforce sandbox environment for product testing and enhancements. 5. Participate in efforts to develop and execute testing training and documentation. 6. Utilize best practices to perform operational support enhancements bug fixes as needed to the Salesforce platform. 7. Assist with the planning of application changes development and installation of upgrades and new releases. 8. Proactively engage on continuous improvement efforts for application design support and practice development efforts. 9. Provide technical assistance and end user troubleshooting for bug fixes enhancements and howto assistance 10. Implement customerbased solutions and develop products on the Force platform using Apex and Visual Force 11. Integrate multiple systems with Salesforce including student information system internal proprietary applications and other third party applications 12. Works closely with CBUs ITS staff in implementing changes and improvements. 13. Participate in local regional and state activities to promote California Baptist University.