IT Tech
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Job Alert
You will be updated with latest job alerts via email
$ 55000 - 60000
1 Vacancy
Job Description
Job Details
Description
Job Summary
The IT Technician willprovide technical support and assistance to computer users. The position involves troubleshooting diagnosing and resolving software hardware and network problems users encounter. Duties also include troubleshooting agency site networks.
- Triage troubleshoot and resolve end users IT issues
- Set up new computers/laptops.
- Troubleshoot desktops and laptops
- Troubleshoot networking issues at agency sites.
- Knowledge of Active Directory required.
- Drive to sites as needed to resolve end user IT issues that require an inperson visit.
- Drive to sites as needed to resolve IT infrastructure issues.
- Able to physically install networking equipment when necessary (access points network switches etc.
- Take initiative on learning agency SaaS platforms.
- Work with the rest of IT team to collaborate on solutions.
- Troubleshoot issues with full O365 suite (Outlook teams sharepoint one drive)
- Maintain asset inventory and utilized asset tracking platform.
- Troubleshoot phone issues (VoIP PBX)
- Be able to perform remote troubleshooting using LogMeIn over the phone and email.
- Develop a thorough understanding of agencyspecific technology (payroll setup email system infrastructure site layouts etc)
- Performing other duties as assigned in order to fulfill the objectives of this position.
Qualifications
Qualifications
- Bachelors degree in computer science information systems or related field preferred.
- Understanding of Windows OS Group Policy Active Directory and Microsoft O365 applications.
- Comprehension of networking hardware and application systems.
- Occasional work after hours or weekends.
- Must be able to drive agency supplied vehicle to remote offices within NYC.
- Ability to lift up to 20 lbs.
Benefits
At HeartShare we offer a comprehensive benefit package based on fulltime/parttime status. You can expect:
- Paid time off (holidays vacation in accordance with school calendar sick and personal)
- Professional development opportunities
- Team environment
- Medical and dental benefits
- Employerpaid life insurance
- Optional insurance (life disability etc.
- 403(B) retirement plans
- Flexible spending account (dependent care medical parking and transit)
- Employee assistance program
HeartShare is an Equal Opportunity Employer (EOE). If you need to request accommodation during the recruiting process please reach out to
About HeartShare
For over 100 years HeartShare has dedicated itself to improving the lives of people needing special services and support. The HeartShare team now 2100 employees and growing helps individuals develop to their fullest potential and lead meaningful and enriched lives.
Employment Type
Full-Time
