Customer Service Representative II
Customer Service Representative II
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1 Vacancy
Job Description
Overview
Join Our Team at Nidec: Innovate Grow and Lead
We begin with dreams. Dreams drive our motivation. Dreams are our future. The worlds dreams peoples dreams our dreams. Our passion creates ideas that make dreams come alive. Technology and products that were only dreams become reality.
All for dreams. Dreams challenge and the NidecGroup will continue to meet the challenge. For the worlds and peoples tomorrows; the worlds first the worlds best technologies and products; we will continue our part in creating a better society.
The Traction Customer Service Representative II supports customers and internal teams by providing helpful information answering questions and resolving issues. The CSR Role is in the front line of support to help ensure that customers are satisfied with products services and features. Also providing solutions that fit individualized situations and prioritize the customers needs at each step of the process.
Responsibilities
- This position requires the ability to work independently as well as in a team setting and will be expected to accept direction from the Customer Service Supervisor/Manager with the ability to work amicably and productively with coworkers.
- Ensure a prominent level of accessibility to customers including handling and processing a large volume of phone calls or emails in a prompt and efficient manner.
- Maintain a strong consistent positive cohesive and professional relationships toward customers.
- Serve as the point of contact and voice of the customer to various departments within the sales order process (i.e. engineering quality operations etc.. This includes improving day to day process interaction with customers by leveraging detailed customer knowledge.
- Effectively communicate directly with external customers to provide lead times pricing availability delivery dates order acknowledgements updates and shipping information.
- Direct information and updates to the proper individuals within the organization timely. This includes actively building strong relationships with customers to gain an understanding of their business service needs drivers and desires.
- Resolve customer service problems that arise through the sales order process teaming up with necessary business partners for successful closure.
- Identifying improvements in ways of working to drive a high level of service delivery excellence and customer satisfaction.
- Cross train as needed and provide backup as for customer team members.
- Process credits and RGAs (Returned Goods Authorization) accurately and in a timely manner according to department procedure.
- Ensure smooth of the orders by collaborating closely with the customers vendors as well as internal stakeholders.
- Additional tasks and duties assigned based on business needs.
Remote Position
Min Compensation
Max Compensation
Qualifications
- Associates or high school/GED . Bachelors degree preferred. Must have 35 years relevant Customer Service experience.
- Previous experience in Traction products and service is a plus.
- Excellent communication skills (active listening phone computer and written communication skills).
- Ability to prioritize pay attention to detail and manage time effectively.
- Ability to analyze information and relay it to individuals at different levels.
- Strong PC skills with proficiency in Microsoft Office .
- EDI Fourth Shift or Microsoft AX/Dynamics 365 experience a plus
- Demonstrate a commitment to high professional ethical standards in a diverse workplace.
- Excel at operating in a fastpaced community environment.
- Must be able to travel up to 10
Company Website
Company Profile
Nidec Corporation has established itself as an international conglomerate that handles everything that spins and moves. After starting with only four employees Nidec has grown to include more than 140000 workers across the globe. The company has been recognized in various publications including Businessweek and Forbes for its innovations in the motor industry.
The company currently boasts the most significant global market share for small precision motors. Exponential growth through mergers and acquisitions over the past few decades means that Nidec now manufactures motors that run the spectrum from those original tiny motors to much larger motors powering heavy commercial and industrial equipment.
Nidec motors can be found in products that range from cell phones computers and home appliances to industrial and mining equipment and everything in between. The company has more than 300 subsidiary companies spanning the globe. This global reach uniquely positions us to supply highquality products that contribute to the betterment of society worldwide.
Historical Timeline of Nidecs Commercial and Industrial Motors Brands
1908: The U.S. MOTORS brand begins as part of U.S. Electrical Manufacturing Company.
1980: Nidec SR Drives Ltd is founded stemming from fundamental research work conducted at two leading universities in the United Kingdom.
1999: Nidec SR Drives Manufacturing Ltd is established to meet rapidly increasing demand for industrial products.
2010: Nidec Corporation acquires the motors and controls business of Emerson Electric Company including the U.S. MOTORS brand forming Nidec Motor Corporation. Nidec also acquires the HURST brand. Both acquisitions assist the company in responding to a wide variety of customer needs for small to large motors as it continues to seek further growth.
2012: Nidec Corporation acquires the MERKLEKORFF brand as part of its acquisition of Kinetik Group Inc.
2017: Nidec Corporation acquires the LEROYSOMER CONTROL TECHNIQUES and KATO ENGINEERING brands broadening its motor offering and product lineup to include variable speed drive and a complete range of generators and extending its global presence.
Equal Employment Opportunity and Affirmative Action at Nidec
Nidec is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants receive consideration for employment without regard to their age gender gender identity sexual orientation race color genetic information religious creed national origin physical or mental disability protected veteran status or any other characteristic protected by law. For more information regarding your (EEO) rights as an applicant please visit the following website: Soliciting
Nidec will not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to Nidec job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers. Preapproval from the Nidec Talent Acquisition team is required before any external candidate can be submitted and such candidate must be submitted to the Nidec Talent Acquisition team.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
