Dutch-Speaking Call Centre Agent
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Job Description
DutchSpeaking Call Centre Agent
Location: Cairo Egypt
Salary:EGP
Employment Type: FullTime
About the Client
Our client is a global leader in the BPO sector providing exceptional customer experience solutions to internationally recognised brands. They specialise in industries such as eCommerce Retail Food Delivery and Technology offering highquality service and support. As part of their growing team they are looking for Dutchspeaking Customer Service Agents who are eager to work in an international environment and deliver outstanding service to global customers.
About the Role
As a DutchSpeaking Call Centre Agent you will be responsible for handling customer inquiries providing accurate information and resolving issues efficiently. This role requires excellent communication skills problemsolving abilities and the ability to work in a fastpaced customer service environment. You will be expected to manage calls emails and chats while ensuring high levels of customer satisfaction.
Why Join Them
- Competitive salary: Earn betweenEGP.
- International exposure: Work with a globally recognised brand.
- Career growth: Opportunity to develop within the company.
- Dynamic environment: Be part of a diverse and multicultural team.
Key Responsibilities
- Handle inbound and outbound customer interactions via phone email and chat.
- Provide accurate and timely information to customers.
- Resolve customer complaints and inquiries in a professional manner.
- Follow company policies and guidelines to ensure quality service.
- Maintain confidentiality and data security in all customer interactions.
Requirements
- Fluent in Dutch (written and spoken)(B2 C1.
- High school qualification or equivalent.
- Minimum 1 year of call centre experience.
- 6 months of international exposure (advantageous).
- Ability to work rotational shifts in a 24/7 environment.
- Comfortable handling sensitive or explicit content when required.
- Strong computer literacy and proficiency in MS Office.
- Strong analytical and problemsolving skills.
- Ability to work under pressure and meet deadlines.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
