Application Support Engineer
Application Support Engineer
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1 Vacancy
Job Description
EU Application Support Engineer
Who is Gen II
Gen II is a leading fund administration provider focused entirely on serving private capital asset managers and investors with a bestinclass combination of people process
and technology. Gen II has more than $1 trillion in private fund capital assets under administration and recently acquired Crestbridge to expand operations in the UK and
Europe.
With 13 offices and more than 1700 employees in the U.S. Canada the UK and Europe were looking for doers problemsolvers and entrepreneurs like you who want to
make an impact in our industry grow with us and create a community where everyone thrives.
Careers mean more at Gen II more opportunity more innovation and more ideas! Youll have the opportunity to grow in ways that are meaningful to you and work alongside some of the best people in their field. Youll also receive training which will advance your skill set both technically and personally allowing you to achieve your career aspirations with us. Be part of our community that recognizes achievements promotes from within and receive meaningful benefits which focus on your physical
mental and financial wellbeing.
www.gen2fund
Whats the role
Reporting into the CS Applications Support structure the EU Application Support Engineer will be responsible for the support of the suite of client service applications primarily to the European user base but also to the wider global group where necessary.
The role provides 1st and 2nd level support for a range of applications to both internal and external customers ensuring that the applications are available and working to the needs of the business.
What youll be doing
Provide excellent levels of client service in line with Gen II standards procedures and guidelines.
Ensure that CS Apps queries are logged and dealt with efficiently professionally and within agreed SLAs escalating matters to senior IT staff where necessary.
To act at all times in accordance with Gen II values.
The ideal background for this role:
Sound academic background.
Entry level IT qualification or willingness to study towards.
Previous office experience.
Good understanding of Microsoft technologies including Active Directory and Office 365.
Excellent written and verbal English.
Role Location/Hybrid Schedule
This role can be based in our Southampton Office. Although the nature of most of the roles within Gen II cannot be classed as totally flexible there is scope in some cases for a form of Agile Working. The different ways in which Agile Working can be undertaken is dependent on the demands and needs of the business the office space available and the individuals preferences and circumstances.
Employment Type
Full-Time
