SR Engineer EUC

Job Summary:

The EUC Senior Engineer consistently demonstrates a higherlevel understanding of the EUC Engineer role through the ability to troubleshoot and resolve difficult technical problems and tasks. Due to their senior level ability comprehension and understanding of various technical issues the senior EUC Engineer is a point of escalation for EUC Engineers who have not yet reached their level of technical skills. Through experience the ideal candidate has not only developed technical skills but also an indepth understanding of business needs. As an EUC Senior Engineer youll be responsible for the management of all desktop and laptop systems including standard image creation and maintenance (physical and virtual) distribution of applications virus and patch management and participation in software evaluation and testing.

Essential Responsibilities:

• Meets regularly with business leaders IT leaders and his/her team to formulate coordinate and implement IT solutions and practices that best fit business needs while also maintaining security and other business and legal protocol
• Works closely with Human Resources Recruiters and Leadership regarding all team personnel matters including hiring termination of employment and/or discipline of team members.
• Conducts and oversees all aspects of daytoday operations for the EUC Engineering team as well as govern project pipelines
• Delegates and assigns special tasks and projects to team members
• Travels to meet with team members supervise projects conduct interviews and meet with leadership
• Provides team members with regular informal feedback instructions and direction and solicits as well as provides semi and yearly formal feedback and performance reviews
• Coordinates work schedules and maintains business trouble and task coverage
• Oversees assigns and directs resources in overseeing the teams ticket queue
• Oversees team efforts to understand technical issues and devise document and implement best troubleshooting and resolution practices

Additional Responsibilities/Details:

• Ability to work independently and in a team environment; perform follow through on tasks
• Ability to maintain software and hardware inventory
• Ability to multitask and prioritize/reprioritize work
• Ability to keep abreast of the latest developments in hardware and software technologies
• Strong sense of selfmotivation analytical skills organization and attention to detail
• Excellent troubleshooting problemsolving and customer service skills
• Ability to interact with clients in a professional manner over the phone in person and in writing.
• Ability to work under pressure in a fastpaced work environment and support onsite and remote endusers
• Microsoft Office proficiency
• Coordinating and maintaining comprehensive physical asset management of technology equipment
• Collaborating with HR and Purchasing partners to streamline Desktop Management policies and procedure
• Supporting a remote user base in a multilocation global environment
• Driving consistent improvements to raise the quality and efficiency of desktop management service provided to all employees
• Ensuring internal groups are fully coordinated through hardware and software deployment life cycles
• Providing technical/personal mentorship and guidance to team members on a regular basis
• Proven ability to work on multiple projects concurrently with ease maintaining organizational standards across each project

Minimum Education Requirements:

• Bachelors degree required or equivalent experience

Minimum Experience Requirements:

• 5 years of progressively responsible experience as an EUC Engineer or related role

Other Requirements:

• Advanced knowledge of Windows ServerWindows 7/8/10 and Mac OS
• Experience with workstation management system and desktop imaging
• Knowledge of Office 365 and Exchange
• MCSE certification or equivalent work experience preferred
• ITIL V3 certification preferred
• Experience with MDM solutions preferred
• Experience in a VDI setting preferred

Consilios True North Values

• Excellence
  We strive to make every client our advocate
• Passion
  We DO because we CARE
• Collaboration
  We win together through teamwork and communication
• Agility
  We flex adapt and embrace change
• People
  We value respect and invest in our teammates
• Vision
  We create clarity of purpose and a clear path forward

Consilio LLC is an EEO/Affirmative Action Employer and does not discriminate on the basis of race color religion sex sexual orientation gender identity national origin protected veteran status disability or any other legally protected status.