Manager Care Services

• Receive referrals and obtains all necessary patient medical demographic information and documents from referral sources via various communication methods to establish and coordinate a plan of care.
• Conduct specialized care consultations and needs assessment for people living with ALS caregivers and families in a variety of settings including virtual visits by phone/email in clinic at support groups and at home visits when appropriate.
• Actively manage a portfolio of patients assuring patient and caregiver needs are met within the capabilities of The Association.
• Provide information on services and resources and printed/electronic educational materials available to persons with ALS and their families.
• Coordinate referrals to ALS Association programs as well as healthcare providers and community agencies.
• Facilitate resource support group meetings engage participants and schedule speakers as appropriate to meet the needs of the group.
• Work with Managing Director Care Services/Care Services Director and care services staff to manage relationships with each multidisciplinary clinic and maintain strong communication with clinic staff.
• Collaborate with the Managing Director Care Services/Care Services Director to evaluate care services programs for effectiveness and desired outcomes.
• Ensure database is used consistently within territory and established standard operating procedures are followed within territory.
• Ensure reports including statistical outcome and other metrics are accurate and timely.
• Offer recommendations concerning current or future programs.
• Work with Managing Director Care Services/Care Services Director to establish strategic community and professional partnerships and collaborations.
• Work with Managing Director Care Services/ Care Services Director to identify and resolve operational and service barriers within the territory.
• Assist Managing Director Care Services/Care Services Director as assigned.
• Ability to travel as required or requested.
• Performs other related duties as assigned by management.

• As required/requested supervises remote and officebased care services staff in the delivery of programs and services to individuals impacted by ALS and their families.
• As required/requested work with the Managing Director Care Services/Care Services Director to recruit coach mentor train and perform annual performance reviews of care services personnel.
• As applicable conduct regular 1:1 meeting with assigned care services staff.

• Bachelors degree in social work health administration public health nursing or a related area required Masters preferred.
• Minimum of 35 years of related professional experience including direct care case management and leadership or management experience.
• Demonstrated ability to utilize management skills such as problemsolving solid reasoning critical thinking budget/program planning performance improvement organizational planning implementing and monitoring performance standards.
• Knowledge of ALS is a plus but not required.
• Experience with progressive neurodegenerative disease.
• Knowledge of Medicare Medicaid patient assessments skills planning and case management preferred.
• Skilled communicator with superior interpersonal verbal and written skills.
• Able to handle confidential information and maintain high confidentiality.
• Excellent organization skills and attention to detail.
• Display strong work ethic personal integrity empathy.
• Proficiency in Microsoft Office Suite. Salesforce and database experience a plus.
• Ability to work independently with little supervision; must be a selfstarter.
• Ability to manage multiple projects simultaneously.
• Excellent customer service skills.
• Ability to drive locally and travel nationally on Association business is required.
• Ability to work occasional evenings and/or weekends for Association business and events.

The ALS Association has compensation ranges for various work locations throughout the United States allowing us to compensate employees competitively and consistently in diverse geographic markets. The abovelisted listed range shows prospective compensation for this role; the appropriate range will be established by what is eventually determined to be the candidates primary work location. Various factors including the complexity and significance of the role job duties/requirements relevant experience and abilities and primary work location determine individual compensation. Compensation ranges are evaluated and typically adjusted on a regular basis. Offers are made within the compensation range that is in effect at the time of the job offer.

The Association may at its discretion offer meritbased increases tied to individual performance. The benefits listed may differ depending on employment status with the Association. Healthcare benefits a 401(k) plan with employer match shortterm and longterm disability coverage basic life insurance wellbeing benefits paid time off and several paid holidays are available to Association employees among other benefits.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity or expression pregnancy age national origin disability status genetic information protected veteran status or any other characteristic protected by law.

The ALS Association endeavors to make www.als accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process please email This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

The ALS Association highly encourages their employees to be fully vaccinated as considered per the CDC guidelines with the COVID19 vaccination. Requirements to have or obtain a COVID19 vaccination may be applicable by state local and other federal orders or applicable lawful requirements by thirdparty clinics vendors or events attended on ALS Association business. If applicable proof of vaccination will be required unless approved for a legally required exemption by The ALS Association.