Product Ops Specialist
Product Ops Specialist
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
About Karbon
Karbon is the global leader in practice management software for growthminded accounting firms. We provide an awardwinning highly collaborative cloud platform that streamlines work and communication enabling the average accounting firm using Karbon to save 18.5 hours per week per employee.
We have customers in 34 countries and have grown into a globally distributed team with our people based throughout the US Australia New Zealand Canada the United Kingdom and the Philippines. We are wellfunded ranked #1 on G2 have a fantastic team culture built on our values are growing rapidly and making a global impact.
We seek a dynamic and detailoriented Product Ops Lead to enhance the efficiency and effectiveness of our product teams. In this pivotal role you will unify crossfunctional teams through optimised processes and tools foster organisational alignment and ensure data is accessible and actionable. Additionally you will provide insightful reporting on crossteam initiatives driving informed decisionmaking and continuous improvement.
Responsibilities
- Streamline Processes and Tools: Develop and implement standardised processes and tools to enhance collaboration and productivity across product engineering design sales and customer success teams.
- Manage Sprint Cycles: Prepare and facilitate sprint release ceremonies including organising necessary materials and coordinating Sprintly Sprint Demos.
- Track CrossTeam Initiatives: Facilitate the tracking of crossteam initiatives to ensure visibility and alignment on key projects and priorities.
- Prioritize Projects: Conduct monthly prioritisation reviews and project assessments to ensure initiatives meet discovery security and other critical criteria.
- Conduct Operations Research: Lead operations research projects by interviewing stakeholders to identify pain points and gather best practice insights forming a backlog of actionable items.
- Maintain Data Standards: Develop and maintain a comprehensive data dictionary for all events establishing and enforcing event and property naming conventions standards.
- Enhance Analytics Systems: Improve product analytics systems to support and advance our datadriven culture.
- Manage Voice of Customer: Oversee Voice of Customer systems to ensure product teams receive valuable insights from sales customer and support touchpoints.
About You
- 5 years in product operations project management or a related field within the SaaS industry supporting operations.
- Proven ability to develop and implement crossfunctional processes and tools that enhance team collaboration and productivity.
- Strong expertise in creating and maintaining data dictionaries standardising event naming conventions and ensuring data cleanliness.
- Experience in coordinating and tracking crossteam initiatives focusing on alignment and strategic prioritisation.
- Excellent verbal and written communication skills capable of influencing and collaborating with stakeholders at all levels.
- Exceptional organisational skills with the ability to manage multiple projects and deadlines effectively.
- Familiarity with the software development cycle and accurately describing the progress and blockers of teams.
- Ability to identify operational inefficiencies and implement effective solutions.
Karbon embraces diversity and inclusion aligning with our values as a business. Research has shown that women and underrepresented groups are less likely to apply to jobs unless they meet every single criteria. If youve made it this far in the job description but your past experience doesnt perfectly align we do encourage you to still apply. You could still be the right person for the role!
We recruit and reward people based on capability and performance. We dont discriminate based on race gender sexual orientation gender identity or expression lifestyle age educational background national origin religion physical or cognitive ability and other diversity dimensions that may hinder inclusion in the organization.
Generally if you are a good person we want to talk to you.
If there are any adjustments or accommodations that we can make to assist you during the recruitment process and your journey at Karbon contact us at for a confidential discussion.
At this time we request that agency referrals are not submitted for this position. We appreciate your understanding and encourage direct applications from interested candidates. Thank you!
Required Experience:
Unclear Seniority
Employment Type
Full Time
