Application 2nd Level Support
Application 2nd Level Support
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Job Description
International consulting group founded in 2019 Ekkiden fosters an ecosystem of passionate and committed consultants who lead organizational operational and technological transformation projects in IT/Digital Industry/R&D and Sustainability for large enterprises and SMEs in France Switzerland Spain and Germany.
About the job :
Location: Paseo de la Castellana (a la altura de Coln) Madrid
Type: Fulltime
Availability for weekly oncall shifts 24/7
Language: Fluent English (German is a plus)
Your Challenge
As an Application Support Specialist youll ensure the smooth operation of our core banking applications. Youll collaborate with various IT and business teams to resolve issues improve processes and support applicationrelated projects.
What Youll Do
Ensure application stability through 2nd level support
Resolve incidents raised by monitoring systems and the service desk within SLA
Coordinate with incident managers service owners 3rdlevel support and other stakeholders
Participate in oncall rotation (weekly 24/7
Manage change requests related to applications
Support weekend releases
Join projects focused on operations for both existing and new applications
Perform routine system data cleansing
Optimize and automate repetitive tasks hand over to 1st level support where possible
Keep application documentation (knowledge base) up to date
Your Profile
Completed IT training (e.g. degree in Computer Science or related certification)
2 years of experience in application support
Good knowledge of Unix (Shell scripting is a plus)
Experience with Windows Server OS
Familiarity with Java application servers databases and AWA is a plus
ITIL Foundation certification
Ideally experience in the banking sector and knowledge of financial products
Strong analytical and processoriented mindset
A real team player with excellent communication skills
Proactive and eager to learn new technologies and concepts
Fluent in English (German is an advantage)
Why Join Us
Work with cuttingedge banking systems
Be part of a collaborative and international team
Opportunity to grow and develop your skills
Make an impact on essential banking operations
We offer:
Whats the Recruitment Process Like at Ekkiden
At Ekkiden were committed to providing a positive experience for every candidate.
While this is our standard process we may make adjustments based on specific circumstances.
You can also find all our job offers on our website
Employment Type
Full-Time
Key Skills
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