Oversee table games and employees to ensure that the safety integrity security company and regulatory policies/procedures of the above are upheld. Supervises coaches and supports dealers. Maintains superior guest service by identifying cultivating and improving the established player base working towards a positive company image whenever possible. Must be flexible and able to work all shifts as assigned.
Essential Job Functions:
Excellent internal/external guest service;
Stand and circulate throughout assigned area;
Possess thorough knowledge of games assigned to supervisor
Calculate all payoffs;
Understand and monitor compliance with gaming regulations and company policies and procedures;
Maintain positive guest relations evaluate play and extend complimentary services when appropriate;
Direct and supervise dealers in assigned areas;
Evaluate designated employees performances;
Monitor changes of cards and dice and inspect new equipment before allowing into play;
Resolve guest complaints or refer to Shift Manager when appropriate;
Ability to protect assets of company;
Ability to maintain strict confidentiality;
Other reasonable duties as assigned.
EDUCATION and/or EXPERIENCE:
High School/GED
13 years related experience;
Preferred:
Bilingual a plus
CERTIFICATES LICENSES REGISTRATIONS:
Must be able to obtain/maintain any necessary certifications and/or licenses as required by local gaming regulations.
KNOWLEDGE/SKILLS/ABILITIES:
Must have thorough knowledge of a minimum of two 2 games
Must have excellent communication and guest service skills
Casino environment; exposure to smoke bright lights and noise
Must be able to stand for extended periods of time
Frequently speak read write stand walk bend and stoop
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