Senior Program Operations Manager
Senior Program Operations Manager
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Job Description
About the Opportunity
JOB SUMMARY:
The Senior Program Operations Manager plays a key role in ensuring the efficient planning implementation and management of operational processes within the online learning unit. This role focuses on streamlining workflows supporting program launches managing teaching assistants and collaborating with crossfunctional teams to deliver highquality online learning experiences. The ideal candidate thrives in a fastpaced environment is highly organized and demonstrates a commitment to excellence in higher education.
MINIMUM QUALIFICATIONS:
Bachelors degree in education business administration or a related field required. Masters degree preferred.
Minimum 35 years of experience in operations management preferably in higher education or online learning and proven success managing complex projects and crossfunctional teams.
Strong organizational and project management skills with attention to detail.
Ability to navigate ambiguity and adapt to changing priorities in a dynamic environment.
Excellent interpersonal communication and collaboration skills.
Familiarity with learning management systems (LMS) student information systems (SIS) and related technologies.
Datadriven mindset with the ability to analyze metrics and inform decisionmaking.
Experience working in a highly collaborative environment and promoting a teamwork mentality.
High level of initiative and drive with a strong sense of urgency and accountability.
Ability to work independently but also as a team member when the situation warrants.
Ability to solve problems analyze learner survey and performance data and synthesize and summarize information.
Consistently looks for a better way to do things in order to create organizational efficiency and effectiveness. Acts as a good steward of the universitys resources.
Smartsheet experience preferred.
RESPONSIBILITIES INCLUDE:
1 Program Operations Management
Oversee the endtoend operational processes for online learning programs including yearlong class schedules and enrollment management.
Work with Program and Relationship Managers to track and ensure timely processing of faculty contracts for development projects and teaching.
Oversee TA hiring orientation training and evaluation processes.
Serve as a functional user of noncredit registration tools (i.e. Skillstack to create and set up noncredit virtual instruction shells for badges.
Develop and document standard operating procedures (SOPs) to ensure consistency and efficiency across all programs.
Monitor key performance indicators (KPIs) related to program operations and provide regular reports to leadership.
2 Learner Experience Support
Lead team in monitoring and improving operational touchpoints to ensure learner satisfaction and retention.
Oversee operational procedures across NU offices resulting in a streamlined student experience.
3 Collaboration and Stakeholder Management
Partner with colleges and the team to align operational strategies with academic goals.
Identify opportunities to streamline workflows enhance systems and improve the scalability of program operations.
Maintain a comprehensive course database ensuring critical program information is accessible and uptodate for all stakeholders across the organization.
Act as a primary point of contact for administrative units such as IT finance etc.
Stay informed of emerging trends technologies and best practices in online learning operations.
Collaborate with external vendors or partners to support technology implementation course production or learner engagement initiatives.
Lead or support process improvement initiatives to align operations with strategic goals.
Work with and provide support to Client Manager as they plan program functions including student events graduation celebrations etc.
4 Other
Contribute to positive team culture and collaborate effectively with program team learning design team and business partners.
Take feedback from team members and clients and find the best ways to address concerns and provide new solutions.
Act as a team player and pitchin wherever help is needed including supporting management of program projects communication across teams and mentoring others as needed.
Position Type
Academic AdministrationAdditional Information
Northeastern University considers factors such as candidate work experience education and skills when extending an offer.
Northeastern has a comprehensive benefits package for benefit eligible employees. This includes medical vision dental paid time off tuition assistance wellness & life retirement as well as commuting & transportation. Visit for more information.
All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race religion color national origin age sex sexual orientation disability status or any other characteristic protected by applicable law.
Compensation Grade/Pay Type:
108SExpected Hiring Range:
With the pay range(s) shown above the starting salary will depend on several factors which may include your education experience location knowledge and expertise and skills as well as a pay comparison to similarlysituated employees already in the role. Salary ranges are reviewed regularly and are subject to change.
Required Experience:
Manager
Employment Type
Full-Time
