CRM Developer

Job purpose:

Under broad supervision leads development installation maintenance and modification of Haworths global webbased Customer Relationship Management (CRM) system business application programs or integrated programs taking on several components of project or complex component of project. Maintains broad knowledge of stateoftheart technology software and/or systems relative to high performance computing. Works beyond routine nature of tasks utilizing specialist knowledge and technology troubleshooting complex problems and recommending creative solutions

A glimpse of your daily mission:

• Develops implements installs tests and maintains high performance enterprise quality software applications and integrations to support business and user needs.

• Develops and drives business strategy and marketing content of CRM impacting Haworths sales teams marketplace (customer influencers) dealers and suppliers to increase value of information tool functionality and reporting for end users. Effectively deploys same using appropriate electronic tools through effective project work/management.

• Guides and participates in projectrelated activities in variety of business areas to help project achieve successful outcome within budget and ontime.

• Analyzes trends associated with recording tracking corresponding and documented resolution of user problems by means of problemreporting database software to mitigate issue amplification and result in seamless customer experience for users.

• Analyzes user project proposals; identifies potential problem areas and recommends optimum approaches for project path utilizing specific area of scientific/technical expertise to generate functional and technical designs for problems solutions.

• Leads crossfunctional groups and external vendors to understand capabilities of current and/or potential system applications to make CRM and sales processes integrated easy to use efficient and effective.

• Provides functional guidance and mentorship of other CRM technical staff on specific assignments to facilitate learning and development of other Haworth members.

• Takes ownership of and responsibility for educating and training end users to facilitate user knowledge and understanding of benefits and capabilities of CRM tools sales processes and other sellingrelated resources as needed.

• Continually expands knowledge of technology system enhancements and alternative and ancillary system applications to analyze and ensure electronic tools are optimal for primary users and consistent with Information Services (IS) policy and Sales and Marketing technology strategy

Your requirements:

Work Experience:

Four years experience designing developing and maintaining software including three years CRM experience related to duties and responsibilities preferred.

Technical Skills:

Required:

• Microsoft Dynamics CRM development required.

• Experience with any combination of following required: Dynamics 365 Plugin Development (C#/.NET) JavaScript Power Apps Component Framework (PCF) PowerBI D365 Software Development Kit (SDK)/.NET development Microsoft Office Groups Azure Machine Learning Power Automate Kingswaysoft Logic Applications enterprise Extract Transform Load (ETL) and/or third party/Independent Software Vendor (ISV) product

About us:

Haworth is one of the worlds largest manufacturers of office furniture providing solutions for tomorrows customers worldwide. At the center of our work is the human being: What does a person need to work what pushes them motivates them and what makes people feel comfortable at work Only if we can answer that question we are able to introduce designs to our customers that will make them achieve their goals. To stay one step ahead we invest in our own research have a worldwide network of interesting partners and are part of think tanks around the world who are trying to think ahead. The familyowned company headquartered in Holland Michigan/United States employs more than 8.000 people and is represented in more than 150 countries in Asia Europe and America with subsidiaries and partners.