Intake Specialist Administrator III - DORA Division of Civil Rights Hybrid
Intake Specialist Administrator III - DORA Division of Civil Rights Hybrid
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Job Description
Department Information
Hybrid Workplace Arrangement:
Although this position will be designated under the departments hybrid workplace program it will still be required to report to the department office on a scheduled basis and at the discretion of the supervisor based on business needs.
This announcement may be used to fill multiple vacancies.
The Department of Regulatory Agencies (DORA) is dedicated to preserving the integrity of the marketplace and is committed to promoting a fair and competitive business environment in Colorado.
Consumer protection is our mission.
DORA values and promotes diversity supporting a workplace that is inclusive of people from different backgrounds and experiences; creating an environment that is reflective of our communities; promoting positive relationships; and putting forth unique perspectives to fulfill our mission.
Employersponsored RTD EcoPass with offices located at Civic Center Plaza above the RTD Civic Center station and just a few blocks from RTD light rail.
Extensive worklife programs such as flexible schedules training and professional development opportunities on a wide variety of subjects and more!
Employee wellness programs including the Colorado State Employee Assistance Program (CSEAP) which provides free confidential counseling services.
Biketowork programs including access to storage lockers and bike racks.
Flexible retirement benefits including a choice of the PERA Defined Benefit Plan or the PERA Defined Contribution Plan plus optional 401K and 457 plans.
Medical and Dental Health Insurance for employees and optional coverage for their dependents.
Life Insurance for employees and optional coverage for their dependents.
Paid Time Off including 11 paid holidays.
Short and longterm disability coverage.
Tuition assistance program.
Check out our excellentbenefitspackage!Description of Job
The Colorado Civil Rights Division (CCRD) is charged with enforcing Colorados antidiscrimination laws in the areas of employment housing and public accommodations. The Division promotes the awareness of civil rights laws through training education and outreach efforts to groups and individuals across the state. The Division works in cooperation with federal and local agencies such as the U.S. Equal Employment Opportunity Commission (EEOC) and the U.S. Department of Housing and Urban Development/Office of Fair Housing and Equal Opportunity (HUD/FHEO) as well as community based organizations that promote and protect civil rights. Additionally the CCRD is charged with investigating claims of illegal discrimination. The intake work unit exists to assist potential parties with completing the Divisions intake process as related to filing of formal complaints of discrimination in accordance with all relevant laws and internal processes and procedures.
Position:SDA 3201
The position performs interviews of potential complainants and is responsible for the drafting of formal complaints of discrimination when appropriate and keeps all legal requirements. The responsibilities of an intake specialist position is to complete intake assignments as needed including: explaining the administrative process directly to potential parties; reviewing intake submissions conducting intake interviews and drafting records; making jurisdictional assessments regarding the ability for the Division to lawfully investigate the claims asserted; preparing draft complaints; and issuing letters detailing any lack of jurisdiction and inability to proceed with a formal complaint
Duties include but are not limited to:
- Reviewing submitted intake inquiries from potential complaining parties (PCPs) to determine if the Division can investigate the allegations within its jurisdiction under the general categories of employment housing and/or public accommodations;
- Collecting information and evidence in numerous ways including document review internet searches checking business registrations within the State of Colorado reviewing the Divisions own case management systems for prior complaints against the same or similar entities and reviewing relevant laws or rules regarding the naming of parties within the formal complaint;
- Creating an intake inquiry in CaseConnect on behalf of a potential complainant and/or process a formal complaint of discrimination drafted by a thirdparty such as a private attorney; utilizing CaseConnect in processing of the intake inquiry or AttorneyDrafted Complaint (ADC);
- Providing information to the public via telephone mail email fax and walkins regarding the process for filing a complaint of discrimination by relying on applicable laws rules and regulations. Drafts correspondence to inquiries as needed;
- Providing backup assistance to the DORA Welcome Center/front desk customer service representative as necessary by responding and answering public inquiries via telephone mail facsimile email and walkins regarding the filing of any intake inquiry or formal complaint of discrimination as well as general Division policies and rules and timely referring such inquiries to appropriate staff;
- Maintaining accurate records of intake statistics including the number of inquiries assigned complaints drafted withdrawal requests received hold/no jurisdiction letters drafted and total signed complaints received and processed;
- Submitting weekly reports regarding all required Intake statistics to the unit supervisor on at least a monthly basis; AND
- Utilizing the Divisions CaseConnect system as well as HUD Enforcement Management System (HEMS) system for all dualfiled Housing matters in memorializing all activity in their assignments including notable communications with parties updates about status or uploading of relevant documentation.
Minimum Qualifications Substitutions Conditions of Employment & Appeal Rights
MINIMUM QUALIFICATIONS (MQs):
There are two ways to qualify for this position: 1 Experience OR 2 A Combination of Education and Experience
Option 1: Experience
- Six 6 years of fulltime professional* work experience in all of the following areas:
- Preparing drafts of legal documents;
- Gathering interpreting and/or analyzing evidence data and relevant facts in complex cases and applying applicable laws;
- Conducting research on relevant legal issues;
- Preparing relevant complete and accurate reports that reflect pertinent facts in a clear concise unbiased and objective manner.
Option 2: A Combination of Education AND Experience
- Associates Degree and Experience:Graduation from an accredited college or university with an associates degree in business management/administration law criminal justice legal studies political science public administration public policy or a field of study related to the work assignment; AND
- Four 4 years of fulltime professional* work experience in all of the following areas:
- Preparing drafts of legal documents;
- Gathering interpreting and/or analyzing evidence data and relevant facts in complex cases and applying applicable laws;
- Conducting research on relevant legal issues;
- Preparing relevant complete and accurate reports that reflect pertinent facts in a clear concise unbiased and objective manner.
OR
- Bachelors Degree and Experience:Graduation from an accredited college or university with a bachelors degree in business management/administration law criminal justice legal studies political science public administration public policy or a field of study related to the work assignment; AND
- Two 2 years of fulltime professional* work experience in all of the following areas:
- Preparing drafts of legal documents;
- Gathering interpreting and/or analyzing evidence data and relevant facts in complex cases and applying applicable laws;
- Conducting research on relevant legal issues;
- Preparing relevant complete and accurate reports that reflect pertinent facts in a clear concise unbiased and objective manner.
Document this experience in your application IN DETAIL as your experience will not be inferred or assumed. Parttime experience will be prorated.
SUBSTITUTIONS:
- Partial credit toward the degree requirement will be given for completed college/university coursework that did not result in a degree. A juris doctorate degree or a masters degree in business management/administration law criminal justice legal studies political science public administration or in a field of study related to the work assignment from an accredited college or university may be substituted for two 2 years of the professional* experience.
*Professional work involves exercising discretion analytical skill judgment and personal accountability and responsibility for creating developing integrating applying and sharing an organized body of knowledge that characteristically is: uniquely acquired through an intense education or training regimen at a recognized college or university; equivalent to the curriculum requirements for a bachelors or higher degree with major study in or pertinent to the specialized field; and continuously studied to explore extend and use additional discoveries interpretations and application and to improve data materials equipment applications and methods.
Preferred Qualifications:
- Juris Doctorate;
- Masters degree in law;
- Experience working in a state government regulatory environment state government agency in the Colorado Civil Rights Department and/or in a law firm;
- Experience providing customer service in a call center environment and managing calls and/or responding to difficult customers with tact and diplomacy;
- Demonstrated experience working in a high stress fastpaced high profile environment and adapting to shifting priorities;
- Experience working according to detailed policies procedures and strict deadlines;
- Experience communicating with people of diverse cultural ethnic and/or socioeconomic backgrounds;
- Experience managing large caseloads and working with a caseload management system;
- Experience working with and/or knowledge of the laws rules and policies of the Colorado Civil Rights Division;
- Experience working with federal and local agencies such as the U.S. Equal Employment Opportunity Commission (EEOC) and the U.S. Department of Housing and Urban Development/Office of Fair Housing and Equal Opportunity (HUD/FHEO) to promote and protect civil rights;
- Experience interviewing witnesses;
- Fluency in a second language that is not English including the ability to read write and speak.
Required Competencies: The following knowledge skills abilities and personal characteristics are required competencies and may be considered during the selection process (including examination and/or interview):
- Demonstrated written communication skills including the ability to convey information to various stakeholders in a clear accurate and concise written manner;
- Demonstrated verbal communication skills including the ability to effectively convey information to audiences in a concise manner;
- Demonstrated attention to detail;
- Sound judgment and the confidence to make decisions on a routine basis;
- Demonstrated critical thinking and analytical skills including having the ability to evaluate information in order to apply knowledge and to decide on the most appropriate course of action;
- Problemsolving skills including the ability to review and analyze information in order to find solutions;
- Customer service skills including the ability to diplomatically interact with difficult customers and maintain communication with stakeholders;
- Interpersonal skills including the ability to collaborate with various stakeholders;
- Flexibility and adaptability including the ability to multitask to effectively manage competing and constantly changing priorities in order to meet tight deadlines;
- Demonstrated organizational skills including planning prioritizing and time management in order to meet deadlines;
- Ability to conduct research and gather pertinent information;
- Demonstrated ability to read understand interpret apply and explain laws rules policies and procedures;
- Demonstrated ability to understand and abide by workplace principles practices and behaviors as internally identified and defined by the division and department;
- Ability to represent the department and the Division of Civil Rights in a positive professional and objective manner and support a positive workplace environment;
- Ability to accept and apply constructive criticism take ownership of mistakes and improve from them;
- Ability to travel independently including work inoffice as required by business needs and scheduled by the supervisor;
- Selfstarter and selfmotivated;
- Integrity and high ethical standards;
- Accountability reliability including attendance;
- Ability to maintain confidential controversial or sensitive information;
- Demonstrated professional demeanor;
- Proficiency in the use of PC software applications including Microsoft Office (Word Excel Outlook etc) and in the use of databases;
- Proficiency in the use of Google drive and Google applications including Docs Sheets Calendar etc.
Conditions of Employment: Candidates who fail to meet the conditions of employment will be removed from consideration.
- The successful passing of a reference check and/or if required a background check.
- A reference check may include but is not limited to: contacting previous and current supervisors to verify employment and discuss performance a review of the personnel file a review of the performance record etc.
- The type of background check depends on the job duties of the position and can include a review of any criminal record credit report and/or driving record.
- Ability to travel independently including work inoffice as required by business needs and scheduled by the supervisor.
- Applicants must have the ability and willingness to travel independently. This position requires the ability to travel up to 5 of the time including traveling overnight and staying out over weekends when required; and the ability to transport equipment including but not limited to laptop computers printers manuals and supplies.
- Effective September 20 2021 employees will be required to attest to and verify whether or not they are fully vaccinated for COVID19. Employees who have not been fully vaccinated may be required to submit to serial testing in the future. Upon hire new employees will have three 3 business days to provide attestation to their status with proof of vaccination. Vaccinated employees must provide proof of vaccination.
- Note: Fully Vaccinated means two 2 weeks after a second dose in a twodose series of the COVID19 vaccine such as the Pfizer or Moderna vaccine or two 2 weeks after the singledose vaccine such as Johnson & Johnsons Janssen vaccine as defined by the most recent State of Colorados Public Health Order and current guidance issued by the Colorado Department of Public Health & Environment.
- Six 6 years of fulltime professional* work experience in all of the following areas:
Supplemental Information
PLEASE READ Required Application Materials
Interested individuals must submit the following online:
1.A completed State of Colorado Application(login to your current NeoGov account or create a NeoGov account to complete the online application). Note: Incomplete applications including incomplete work history sections or see rsum see attachment or see addendum statements will not be accepted in lieu of a completed application form.
2.A current email addresson your application as all communication pertaining to this position will be conducted via email. Please set up your email to accept messages from and @state addresses and check your email often. Note: The department cannot guarantee the successful delivery of email including incorrect filtering into junk mail folders.
3.A detailed cover letter explaining how you meet the required competencies and how your accomplishments qualifications skills areas of expertise personal characteristics etc. make you a good fit for this position; you may also attach additional documents that demonstrate this.
Comparative Analysis Process: Structured Application Review
Part of if not the entire comparative analysis process for this position will involve a review of the information you submit in your application materials; Therefore it is paramount that in the experience portion of your application and cover letter you describe the extent to which you possess the education experience and competencies outlined in the job announcement as well as the required and/or preferred qualifications/competencies. You are also encouraged to attach additional documents to that effect. Failure to include adequate information or follow instructions may affect your score and prevent you from competing in subsequent measures used to arrive at a top group of applicants.
Veterans Preference: Candidates who wish to assert Veterans Preference should attach a copy of their DD214 to their application. Failure to do so will result in being denied Veterans Preference.
PLEASE NOTE: Former State Personnel System employees who were disciplinarily terminated or resigned in lieu of termination must disclose this information on the application. Colorado Revised Statutes require that all state employees be hired and promoted through competitive examination of merit and fitness. Failure to include the required information failure to follow instructions and/or failure to submit materials by the application deadline may result in your application not being considered for the position and may affect your score or inclusion in the final pool of qualified candidates.
The State of Colorado believes that equity diversity and inclusion drive our success and we encourage candidates from all identities backgrounds and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore in all aspects of the employment process we provide employment opportunities to all qualified applicants without regard to race color religion sex disability age sexual orientation gender identity or expression pregnancy medical condition related to pregnancy creed ancestry national origin marital status genetic information or military status (with preference given to military veterans) or any other protected status in accordance with applicable law.
ADAAA Accommodations: DORA is committed to the full inclusion of all qualified individuals. As part of this commitment our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment including completing the application process interviewing completing any preemployment testing participating in the employee selection process and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position please direct your inquiries to our ADAAA Coordinator at.While a salary range is posted for this position an eventual salary offer is determined by a comprehensive salary analysis which considers multiple factors including but not limited to education and experience compared to others in the organization doing substantially similar work.
Check out our excellentbenefitspackage!
Appeal Rights:
If you receive notice that you have been eliminated from consideration for this position you may file an appeal with the State Personnel Board or request a review by the State Personnel Director.
An appeal or review must be submitted on the official appeal form signed by you or your representative. This form must be delivered to the State Personnel Board by email US Mail faxed or handdelivered within ten 10 calendar days from your receipt of notice or acknowledgment of the departments action.
For more information about the appeals process the official appeal form and how to deliver it to the State Personnel Board go to spb.colorado or refer to 4 Colorado Code of Regulations (CCR) 8011 State Personnel Board Rules and Personnel Directors Administrative Procedures Chapter 8 Resolution of Appeals and Disputes at spb.colorado under Rules.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
