Senior Information Technology Manager
Senior Information Technology Manager
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$ 88000 - 118000
1 Vacancy
Job Description
JOB SUMMARY
Contributes advanced knowledge and skill in technology and applies sound business acumen to support cluster and information technology (IT) objectives. The Senior IT Manager in conjunction with the Dir Hotel Technology / Dir Hotel Technology Revenue and/or IT Manager when applicable is responsible for assisting property management with technology planning implementation and maintenance. The Senior IT Manager will direct the work of IT Managers or IT Technicians and interfaces with vendors owners executive committee and property staff. The Senior IT Manager is typically assigned to moderate to highly complex properties depending on level of experience.
CANDIDATE PROFILE
Education and Experience
Required:
High school diploma or GED; 24 years experience in the Information Technology or related professional area.
OR
2year degree from an accredited university in Business Administration Information Technology or related major; 2 years experience or related professional area.
Preferred:
Previous experience supporting highly complex units (e.g. resorts enhanced GPNS systems high number of network devices etc..
Systemrelated professional certifications desired.
CORE WORK ACTIVITIES
Meeting Client Technology Needs
Manages technology/asset lifecycle. Confirms that necessary equipment (PCs servers telecom etc. is ordered and available.
Foresees identifies and resolves system(s) performance problems.
Oversees disaster recovery and business continuity as it relates to technology.
Confirms that technology assets are secure and wellmaintained in accordance with Marriott International policies and standards.
Installs monitors and maintains telecommunications equipment including cabling and providing technical guidance as needed.
Performs adds/moves/changes/deletions.
Confirms that adequate bandwidth exists and that circuits are secured.
Supports guests and enduse pager cellular phone issues.
Troubleshoots highspeed Internet access problems.
Escalates problems as appropriate through Area IT Manager Americas IT HQ IT departments.
Images desktops installs new software applications applies patches maps drives to correct server/network.
Moves/adds/changes PCs/peripherals; migrating data when necessary.
Performs routine to complex desktop backup as scheduled or directed.
Provides enduser support to property staff business center.
Resolves issues with setup or reset of security passwords.
Supports email and use of MI network.
Creates and maintains secure server environment. Performs server backups and routine/nonroutine preventative maintenance.
Executes disaster recovery plans.
Supporting OnProperty Projects and Global Initiatives
Provides IT expertise and knowledge on projects impacting assigned properties. May lead a small project team.
Reviews solutions and processes developed by vendors engaged on the project.
Supports communications for all new applications/system installations and problem resolution.
Managing Work within Budget Targets
Assists/provides input to property management for CAPEX and department operating budgets based on anticipated IT projects and property support/needs requirements.
Reviews operating statements; researches and resolves discrepancies in technology charges.
Oversees compliance with appropriate Marriott International Policy and Information Security Manual. Determines solutions and implements per cluster SOP.
Conducts periodic inventories of applications and hardware; prepares reports for property management.
Assists in the reviews of vendor proposals to determine appropriate vendor selection for local technologies/hardware.
Confirms compliance to technologyrelated vendor contracts.
Building and Sustaining Relationships with Customers
Writes/presents proposals analyses project plans cost models etc. in written and/or oral formats.
Provides customer service.
Provides detailed status reports as requested.
The compensation and benefits information is provided as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time with or without notice subject to applicable law.
Marriott International is an equal opportunity employer.We believe in hiring a diverse workforce and sustaining an inclusive peoplefirst culture.We are committed to nondiscrimination onanyprotectedbasis such as disability and veteran status or any other basis covered under applicable law.
Required Experience:
Manager
Employment Type
Full-Time
