Summary:
Supervise the activities of road operations statewide to identify and address issues to ensure service quality within budget and ontime performance parameters.
Roles and Responsibilities:
- Observes and supervises Bus Operations activities to ensure maximum schedule adherence for field assignments.
- Troubleshoots mechanical and electronic equipment problems such as radios and fare boxes for field assignments.
- Uses information available from CAD system to evaluate service and adjust as necessary to maintain consistent reliable service levels.
- Coordinates with other NJ TRANSIT departments and outside agencies as required to handle extraordinary events such as:fuel spills major accidents traffic interruptions weather conditions and rail disruptions.
- Investigates service related complaints to determine cause recommends possible solutions and monitors implementation of solutions.
- Prepares daily reports and conducts special checks to include passenger counts register/farebox checks uniform checks radio/PA checks safety equipment checks bus inspections RRX checks directional signal usage checks Terminal/Bus Shelter inspections and when required bus speed checks.
- Responds to customer disturbances fare disputes incidents and accidents.
- Understands all ADA regulations and NJ TRANSIT policies and procedures.
- Responsible for maintaining reading and referencing the Standard Operations Procedures Manual to understand and perform their duties adequately reflecting their responsibility towards the Corporate Mission Statement.
- Attend meetings and training as required.
- Prepare documents and reports as requested.
- Quarterly rotation between garages within district to enhance career development and improve employee knowledge of company operations.
Certificates Licenses Registrations:
- Must possess a valid New Jersey State drivers license at the time of hire and maintain suchlicense for the duration of employment.
- Within six months of hire must obtain a CDL B permit.
- Within twelve months of employment employee must successfully complete NJTs supervisory training The Art of Managing People I and II and obtain a CDL B with a Passenger Endorsement.
Working Environment:
- General outdoor and office
- This is a 24/7 operation employees in the title of Regional Supervisors work flexible schedules including nights weekends and holidays as NJ Transit operations dictate.
- Must be willing to respond to emergencies and work extra hours.
Physical Demands:
- Some light lifting prolonged periods of sitting in vehicle standing walking bending and stooping.
Other Conditions:
NOTE:This position is safety sensitive. All candidates and employees must be able to successfully pass a preemployment drug test with a negative result and are subject to additional testing as required by the DOT/FTA Drug and Alcohol regulations.
At NJ TRANSIT you will enjoy a competitive salary and excellent benefit package:
- Family Health Insurance Medical Prescription Dental Vision
- Flexible Spending Account
- Life Insurance
- Paid Leave
- 401(a) 401(k) Retirement Plans with up to 9 employer contribution
- Tuition Assistance
- Commuter Benefits
The DOT Drug and Alcohol Testing Regulation 49 CFR Part 40does not authorizethe use of for any reason. It is unacceptable for any safetysensitive employee subject to drug testing under DOT regulations to use recreational or medical . The prohibitionincludes any derivative of such as CBD oils teas etc. The use of recreational and medical is a violation of NJ TRANSITs Drug and AlcoholFree Workplace Policyfor safetysensitive employees.
Education Experience and Qualifications:
Required:
- High School Diploma or equivalent and three 3 years of fulltime paid work experience in progressively responsible positions;OR
- Three 3 years of fulltime experience as a NJ TRANSIT Bus Operator OR
- Associates Degree and one 1 year of fulltime paid work experience OR
- Honorable discharge from any branch of the US Military.
- Any equivalent combination of education and experience equal to or greater than three years
Preferred:
- Bachelors Degree with at least one 1 year of fulltime work experience
Knowledge and Skills:
- Possess a working knowledge of and ability to adhere to all federal state law regulations and NJT policies.
- Excellent organizational and time management skills.
- Possess a working knowledge of common transit practices equipment terminology safety precautions and safety rules.
- Working knowledge of MS Office Suite and transportation specific software and applications.
- Ability to successfully plan execute supervise and inspect the work of others.
- Excellent written and oral communication skills
- Ability to develop and maintain clear concise and accurate records/activity logs.
- Ability to create and maintain effective and professional working relationships within all levels of the organization.
- Ability to deal with both employees and to customers courteously tactfully and professionally.
- Ability to identify potentially hazardous conditions and take corrective action to resolve/or remediate.
- Demonstrate good judgment.
- Demonstrated critical thinking the ability to conceptualize apply analyze synthesize and/or evaluate information gathered from or generated by observation experience reflection reasoning or communication as a guide to action and anticipate issues.
- Ability to make quick but wellreasoned operational decisions.
- Show dependability initiative and resourcefulness.
- Physical condition must be commensurate with the demands of the position.
Required Experience:
Manager