Customer Retention Sales Manager
Customer Retention Sales Manager
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Job Description
Position Overview
Were seeking a strategic and resultsdriven Customer Retention Sales Manager to lead the charge in strengthening client relationships reducing churn and maximizing longterm value. In this role youll combine your sales savvy with your peoplefirst mindset to ensure our customers stay engaged satisfied and loyal.
Your mission Keep customers coming backnot because they have to but because they want to.
Key Responsibilities
Own customer relationships postsale ensuring satisfaction loyalty and continued engagement.
Analyze customer behavior and data to identify risk factors buying patterns and upsell/crosssell opportunities.
Develop and execute proactive outreach strategies to engage clients before issues arise.
Meet retention and revenue goals by renewing contracts resolving concerns and identifying additional needs.
Collaborate across teams (sales customer success marketing) to optimize the full customer journey.
Track and report KPIs related to retention renewal rates and customer satisfaction.
What You Bring to the Table
3 years in sales account management or customer success (bonus points for retention experience)
A strategic mindset with strong problemsolving skills
Excellent communicationboth persuasive and empathetic
Experience working with CRM tools and sales platforms
A love for building lasting relationships and turning customers into lifelong advocates
Why Join Us
Flexible work options (remote/hybrid)
Career advancement opportunities in a growing company
Supportive team culture that values initiative and innovation
Recognition programs and team incentives
Employment Type
Full Time
