Call Center Operations Executive
Call Center Operations Executive
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Job Description
Job Description:
We are looking for a Call Center Operations Executive who is fluent in both English and Sinhala to handle customer inquiries provide support and ensure a seamless service experience.
Key Responsibilities:
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Handle inbound and outbound calls addressing customer queries and concerns.
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Provide accurate information about products services and promotions.
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Coordinate with internal teams to resolve customer issues efficiently.
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Maintain detailed records of customer interactions in the CRM system.
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Ensure adherence to service quality standards and performance KPIs.
Requirements:
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Fluency in both English and Sinhala (spoken and written).
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Previous experience in a call center or customer service role.
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Excellent communication and problemsolving skills.
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Ability to multitask and work under pressure.
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Proficiency in CRM software and MS Office.
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Prior experience in the automobile industry is an added advantage.
Employment Type
Full Time
