Customer Service Representative
Customer Service Representative
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Title: Customer Service Representative
Job Location: Fully remote
Pay: $16.00/hr W2
Job Type: 12 month contracttohire
Shift Dates/Times: 11:00 a.m. 8:00 p.m. 12:00 p.m. 9:00 p.m. or 1:00 p.m. 10:00 p.m. EST
Benefits: Health Vision Dental 401K
Job Description: The Customer Service Representative provides front line direct contact with customers when filing claims over the phone. They also inform customers of the organizations products and/or services.
Job Details:
- Files claims by collecting pertinent information from customers.
- Answers routine questions and resolves basic problems refers more difficult items to higher level team members for guidance.
- Follows standard screens/scripts to perform most tasks the ability to navigate a computerbased system maintains and updates company records as needed.
- Processes and determines coverage by reviewing forms and other applicable records.
- Maintains professionalism and effectively interacts with all contacts both internal and external.
- Maintains department quality standards and performs job duties as directed by supervisor
Qualifications :
Successful candidates will possess the following:
- High School Diploma or GED
- 6 months of customer service experience in a call center role
- Excellent written and verbal communication skills
- Exceptional customer service skills
- Strong conflict resolution skills
- Proficiency in Microsoft Office programs i.e. Excel Outlook Word
- An eye for detail and effective data entry skills
- Must be able to handle/process high call volumes while adhering to scheduled breaks
- Minimum typing speed of 35 WPM
Additional Information :
Thanks & Regards
Praveen Kumar
Sr. Recruiter
Zillion Technologies Inc
Email: praveen(at)zilliontechnologies(dot)com
Phone:
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
