Customer Enablement Manager
Customer Enablement Manager
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Job Description
Technical Writing & Documentation 40
Own and continuously improve both internal and external knowledge bases by creating structuring and maintaining highquality technical content (user guides release notes troubleshooting articles FAQs).
Collaborate with Product Support and Customer Success teams to translate complex technical concepts into clear concise and actionable documentation.
Proactively identify gaps inconsistencies and outdated content ensuring all materials reflect the latest product updates and customer needs.
Leverage documentation tools and best practices to optimize information accessibility and usability.
Training & Enablement 40
Design and deliver engaging training programs including elearning courses live workshops and certification tracks tailored for internal teams with plans to expand to customers and partners.
Break down technical concepts into digestible interactive learning experiences that enhance product adoption and proficiency.
Measure the effectiveness of training initiatives using feedback performance data and key metrics such as completion rates engagement levels and posttraining proficiency improvements.
Product Education & Project Coordination 20
Support product launches and feature rollouts by developing enablement plans and clear audiencespecific messaging.
Work crossfunctionally to ensure seamless knowledge transfer aligning internal teams and customers on product capabilities and best practices.
Continuously refine internal workflows to improve collaboration and accelerate content delivery.
Qualifications :
A skilled technical writer with a proven track record of simplifying complex topics for diverse audiences.
Handson experience creating managing and improving documentation in a SaaS environment.
Strong communication and instructional design skills you know how to educate and engage through both written and verbal mediums.
Detailoriented and qualitydriven with the ability to maintain consistency across all content.
Project management expertise comfortable juggling multiple deliverables while collaborating across teams.
Adaptable curious and eager to learn new tools technologies and methodologies to enhance customer enablement.
Additional Information :
Application Requirements:
Since Shippeo operates internationally please submit your CV in English. Were eager to hear from you if youre ready to take on a challenge and grow your career in a supportive innovative environment.
Recruitment Process :
Preliminary call with our Talent Acquisition Manager
1st interview with the Hiring Manager
Case Study
Final Interview
We are looking for talents who share our values:
- Ambition
- Care
- Deliver
- Collaboration
Find out more about our values in Our Culture Book
Diversity Statement
We are committed to fostering diversity and inclusion within our workplace as we value the unique perspectives and experiences that individuals from all backgrounds bring to our team. We are dedicated to providing equal employment opportunities to all candidates regardless of their background or abilities and our commitment to inclusion is reflected in our policies practices and workplace culture.
We understand that candidates may have unique needs or questions related to disability inclusion. To facilitate this you can reach our dedicated Disability Advisor at with any inquiries or requests for accommodations during the application process.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
