Spa Supervisor
Spa Supervisor
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Scope of Position:
The Spa Supervisor will assist with the oversight of the entire Fairmont Spa facilities; consist of separate male and female sections including 3 treatment rooms relaxation areas steam sauna Jacuzzis and locker rooms. State of the art health club facilities that include two outdoor terrace pools a fitness centre and a fitness studio. The primary responsibility of the Spa Supervisor is to ensure optimum guest and employee satisfaction.
Responsibilities:
- Demonstrates the Fairmonts Service Plus Standards in all interactions.
- Welcomes and assists guests according to FHR and Fairmont Spa Brand Standards
- Is an ambassador of Fairmont by providing memorable guest experiences.
- Demonstrates a commitment to provide warm anticipative service to exceed the needs and expectations of our discerning guests.
- Possess knowledge about all aspect of Fairmont treatments and the facility to ensure guests are provided with accurate information and inquiries are responded to with complete details.
- Conducts selection interviews for new hires.
- Works with the spa manager in the formulation of plans for projects and other areas
- Responsible for the administration & implementation of colleague training in all aspects of the Spas operations
- Provides hands on support and guidance and ensures services provided are in accordance with Fairmont brand standards of performance and sequence of service.
- Maintains knowledge of all spa services products experiences and fitness facilities
- Maintains the inventory of supplies for the administration of the spa facility.
- Seeks the spas ability to maximize revenues by analyzing the daytoday booking future bookings and coordinating schedules and services with the spa team accordingly.
- Thoroughly understands and adheres to proper credit and cashhandling policies and procedures.
- Conducts department performance appraisals in a timely manner.
- Ensures colleagues adheres to all hotel & spa service & brand standards.
- Follows Occupational Health and Safety regulations.
- Reports suspicious people behaviour and vehicles to Hotels Security
- Ensures adherence to Fairmonts Code of Ethics
- Perform other duties as and when required.
Qualifications :
- Must possess outstanding guest service skills professional presentation and sophisticated verbal and written communication skills.
- Must be guestoriented have a vibrant personality and radiate enthusiasm to assist people.
- Proficient in English language (verbal and written) with a second or third language as an asset.
- Must be flexible in terms of working hours and able to work with little or no supervision.
- Able to type 25 words per minute.
- Minimum of twoyear leadership experience in spa industry preferably previous Fairmont Spa experience
- Licenses in Massage Therapy and/ or Aesthetics/ Cosmetology are an asset.
- Computer literacy in Windows MS Office Suite Opera PMS system SpaSoft and Micros is recommended.
Additional Information :
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
